Mallard Point Veterinary Clinic
Veterinary
25520 S Pheasant Lane
Unit A
Channahon,
IL
60410
(815) 467-4855
Mon - Fri: 7:00AM - 8:00PM
Sat: 7:00AM - 3:00PM
Sun: 10:00AM - 1:00PM
About
Compassionate convenient care for all your pet's needs.
Services
- Anesthesia
- Behavior
- Canine Practice
- Canine and Feline Practice
- Critical Care
- Dentistry
- Dermatology
- Emergency Medicine
- Exotics
- Feline Practice
- Internal Medicine
- Nutrition
- Pocket Pets
- Preventative Medicine
- Radiology
- Reproductive Medicine
- Small Mammal
- Surgery
- Toxicology
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Suzanne Ward
Certifications & Memberships
2 stars Anonymous Featured review
We informed the staff at the time the appointment was made as well as when we got there that our dog was to only have a rabies vaccine, bordatella and distemper. The staff performed unnecessary stuff. Theyou tried to charge my husband $260 when it should have only been around $130. We did not need a heartworm test or Lyme disease test done. Way to be sneaky and charge your customers for things they didn't request. To sum it all up, we will not be returning to your facility. This visit combined with the phone call I made a week ago about possibly boarding my dog there has made up my mind about your facility. I want to add that I think it's crazy you have to charge extra if we provide our own food for boarding. You (a vet) of all people should know that switching a dog's food over for a couple days is going to upset their stomach. The fact that you feel you need to charge a convenience fee is ridiculous. Speaks volumes to your establishment...
Mallard Point Veterinary Clinic replied:
We appreciate your concerns, and thank you for reaching out to us to address this issue. We routinely review vaccines/tests with the owner at the time of the appointment to ensure the vaccines/tests being administered are at the request of the owner. If you feel this is not to be the case, we encourage you to contact us directly to discuss this issue further. When calling, please ask for Dr. Mark or Kim. Should an estimate of any procedure be necessary we encourage you to ask as the time of the appointment. We are more than willing to offer said estimate prior to any procedure being performed and to review each item specifically with you. We do understand that some diet changes can be problematic for some animals, and we are currently reviewing our policies regarding your concerns. Thank you again.
5 stars RAQUEL R Customer since 2014
Always great care. Efficent and personalized.
5 stars LISA D Customer since 2007
Rocky is new to our family but we feel completely comfortable with your care after years of taking care of our dogs. We ... Read More
5 stars VALERIE T Customer since 2017
Very satisfied with all of the ladies at Mallard Point! Very helpful and kind when adopting our 6 year old pup! Thank y ... Read More
5 stars SHELLY K Customer since 2016
Wonderful helping clinic that doesn't over charge like so many others do
5 stars BRIDGETTE F Customer since 2014
Front desk was very accommodating for my anxious dog. The vet was amazing too. She took care of my dogs needs in the bac ... Read More
5 stars MARY ELLEN S Customer since 2013
Everyone there is super nice and they were able to get me in right away when I expressed that I was worried about my dog ... Read More
5 stars KRISTINE M Customer since 2017
Very clean. No wait. Vet was very good with my dog.
5 stars JENNY B Customer since 2015
We were very pleased with the care of Jody. It was scary. The staff was kind, helpful. We weren't rushed into making dec ... Read More
5 stars NANCY D Customer since 2009
Got an appointment right away. The groomer, Laurie always groomed my dog. She has to put up with my dogs bad attitude. ... Read More
5 stars IAN B Customer since 2014
Take my two dogs there. Dr. Mark is the best. Takes his time and answers any questions that you have.
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