Reviews

Sanders Garage of Jacksonville, Inc.

5 stars Verified customer

Great service and very friendly staff.

5 stars Verified customer

Excellent customer service!

5 stars Verified customer

Great service and a friendly staff

5 stars Verified customer

Mr. George was patient with me and explained what was wrong with my Honda.

(Bette Lou)..lol..

Mr. George sat down with me and took his time with me, also to make sure that I did understand..

Thank you for your time and patience

1 stars Verified customer

Horrible service.....I would not recommend anyone here....I was quoted to replace the radiator for over $1200 and never had a problem with my car until I took it to Sanders for repair work and an extra tool was left inside where the air filter goes and that caused the light to come on

Sanders Garage of Jacksonville, Inc. replied:

Ms Krieger,

I'm sorry you felt like you had a bad experience here. We strive for great service and customer satisfaction. I double checked the details of the quote and suggested work. I am only seeing just under $1100 total for all suggested work, that was including not only 1. the radiator replacement, 2. the diagnostic you asked for on your check engine light, 3. the part replacement for the check engine light, and 4. the cooling system pressure test to find your leak. Then, we would have applied a 10% discount that we normally do for the water department employees, making your final total under $1000.00 once the discount was applied.

I cross checked our quote with a quote from a local dealer and they quoted $1284.95 for a standard radiator replacement and $1434.00 for a heavy duty radiator replacement, but, that was for the radiator replacement only. The quote did not include a check engine light diagnostic or repair. I knew we were several hundred less on the radiator replacement only, so I saw it as a pretty good quote.

I called after the initial visit to ask you about scheduling your vehicle back in for the repair, since we had received the requested part. You said you were unhappy at this time and I inquired as to why. As I explained before, the tool the technician overlooked and left on the car under the hood near the air filter did not have anything to do with the check engine light related to your evaporative system in the rear. The technician was thankful to have the tool returned. I felt I did all I could to explain or correct your concerns, and I don't feel that anyone mistreated you at any time. So, after working with you numerous times in the past on your vehicle without any issues, I'm not quite sure about the angry tone behind your words on the phone or the dark review you left. Good luck in your future endeavors.

5 stars Verified customer

Great service provided in a timely manner.

5 stars Verified customer

Honest and ethical business practices. Professional and always very helpful.

4 stars Verified customer

Very friendly, helpful, able to service and perform diagnostic test on my BMW on very short notice Unfortunately most of the repairs will require the dealerships intervention. I love this car but service is a nightmare! Never again

5 stars Verified customer

We were very pleased with the service we received from Sanders for the repairs necessary for our Buick to pass the NC inspection. The repairs were done in a very timely manner and the the customer service was excellent..All the personnel we talked with were very courteous, knowledgeable and helpful and made our stressful time a lot easier.

5 stars Verified customer

Always on time, prices are right on, very friendly and professional.


Previous Next