Reviews
Brooks Eyecare
5 stars Olivia E Verified customer
Brooks Eyecare is an excellent place to go for all your eyecare needs. The staff are great and very helpful with anything you may need.
Brooks Eyecare replied:
We appreciate your kind comments!
5 stars Terri H Verified customer
Everyone was GREAT! I have pass the word to come there!
Brooks Eyecare replied:
Thank you so much! We appreciate the referrals!!
5 stars Bradley P Verified customer
The staff is always very friendly, they take any concerns we may have seriously and will help out as much as they can.
Brooks Eyecare replied:
Thank you for your very nice comments! We look forward to seeing you again soon!
5 stars Richard H Verified customer
Awesome staff. Definitely will be my eye care place from now on.
Brooks Eyecare replied:
We appreciate such nice comments and look forward to seeing you again!
5 stars Keith S Verified customer
I REALLY don't like going to the eye Doctor (especially the whole dilation part) but my recent appointment with Dr. Morris was exceptional. From the moment you enter the office you feel as if you are a family member there. Tris and Ginger up front and Cindie the office manager were exceptionally helpful and friendly getting me in and out. And Kiera and Lacey who were my techs were outstanding. I cannot say enough positive about the experience with Dr. Morris. I am a former pharmaceutical sales rep and I can tell you with certainty that he is one of the good ones out there. Thanks everyone there at Brooks Eyecare!!!!!
Brooks Eyecare replied:
We appreciate your nice comments and for choosing Brooks Eyecare for your vision needs. We are proud you had such a pleasant experience.
4 stars Anonymous Verified customer
I recently went to Brooks Eyecare for a medical condition and when I checked out I was told my medical insurance had been terminated, which it had not. They were checking it online and apparently looking at the wrong thing. Even though I assured them my insurance was OK, I had to pay cash for my visit. When I returned for a follow-up visit two weeks later, they accepted my insurance as if nothing had happened at the last visit. I felt they owed me an apology for putting me through the embarrassment and upset by telling me my insurance had been terminated previously. If I didn't like Dr. Morris so much, I would go somewhere else. I feel he is an excellent eye doctor.
Brooks Eyecare replied:
We appreciate you letting us know of any concerns you have. It is unfortunate you feel you were wronged by our office. We make every effort to check insurance benefits ahead of time so our patients can maximize their benefits. Our insurance clerk spoke with a representative with your insurance company twice and was told your plan had been terminated. As you will recall we did let you know this ahead of time and allowed you to make the decision of keeping the appointment that day and paying cash for it or rescheduling to a different time when the insurance issues could be resolved. We were later informed you had a new policy when your insurance coverage was renewed and were able to obtain your benefits on that policy for your follow up visit. Again we do regret you feel you were not treated properly and hope we can resolve any concerns you have in an efficient and timely manner.
5 stars Donna A Verified customer
The staff at Brooks Eyecare are very professional yet very friendly. I trust my eye care to these fine people. I will continue to be a patient as long as I get excellent care as has been demonstrated in the past and in present. Thank you for being an efficient and caring group of people that strive for the best possible care for their patients.
Brooks Eyecare replied:
We appreciate your loyalty to our practice and thank you kindly for such nice comments.
5 stars Bobbie C Verified customer
Very pleassnt
Brooks Eyecare replied:
Thank you for your nice comment.
5 stars Joyce B Verified customer
My exam was the most thorough that I have ever had! The staff is wonderful from pre-testing to fitting of glasses.
Brooks Eyecare replied:
Thank you for such nice comments. We are proud of the examination we provide to our patients. We are pleased to know you found our staff so pleasant.
5 stars Debra E Verified customer
I was very appreciative of scheduling me in so quickly.
Brooks Eyecare replied:
We appreciate you choosing our office and are glad we were able to care for you so quickly.