Reviews
Urban Podiatry LLC
5 stars Anonymous Featured review
This practice is one of the best kept secrets in Columbus. Urban Podiatry was referred to me by friend and his wife, and I was still skeptical due to years of previous experiences. I'm so pleased and very grateful to have found my way to healthy feet through Urban Podiatry. I can begin to live again, sounds a little dramatic but so, so true. Thank You So Much Dr. & Steve.
5 stars Marie S Customer since 2016
Per usual, Steve welcomed me warmly and took me to the exam room. Dr. Bertolo was just finishing up with another patient and started a conversation while he worked on my nasty toe fungus. Some of his work (ingrown toe nail) is painful, and he apologizes, but keeps up an engaging, respectful conversation which relaxes me. I left with new comfort and a feeling of being cared for.
2 stars Anonymous Verified customer
I was asked to fill out information in the waiting room. One of the questions asked was my reasons for coming. I stated that my foot was swollen & that I had a small, slightly painful callous on the bottom of my foot.. I never stated that I wanted my toenails trimmed/. The first thing the doctor did was clip my toe nails. I assumed that this was part of the exam, so I didn't say anything. The doctor never mentioned either issue that I had written down. So, I mentioned my shoes as I thought they might have been the cause of the swelling. He said they were fine. I told him that I had broken my foot 5 years ago and perhaps the swelling was caused by arthritis. He said that was very possible and again began discussing shoes as I had told him I was unhappy with the ones I was wearing. Through all this he NEVER examined my left foot. He never even asked me where I had broken it. Again, I brought up the swelling. I said that it was painful when my shoes were tied. His reply was that I could loosen the ties. DAH! I am not a moron. I wanted to know why it was swollen. He was getting ready to end the appointment, when I mentioned the small callous on the bottom of my foot. He would not have taken care of it otherwise. He obviously had not read what I had written. When I got home both my big toes became painful. He had cut the nails too short & had even broken a little of the skin on the right one. I had to use Neosporin on them for several days.
Urban Podiatry LLC replied:
Thanks for your feedback. We apologize for your poor experience at our office. Due to the nature of our busy practice Dr. Bertolo rarely has time to review all new client paperwork. He relies on his staff to communicate accurate information to provide the best care possible to all his clients. If you would like to email us your name to footcare@urbanpodiatry.com we can review your case to improve our work and help prevent future clients from having a poor experience. Thanks again for your feedback.
5 stars Janel K Customer since 2019
Excellent care and reception.
5 stars Patricia B Customer since 2019
It is a pleasure to come to your office. A great environment,
a friendly atmosphere and EXCELLENT care. Lucky Me.
5 stars Marilyn M Customer since 2013
Experience is excellent as always. I am comfortable every time I am there.
5 stars Herbert H Customer since 2016
great people
5 stars Thomas L Customer since 2019
Friendly, competent, assuring and professional.
5 stars Irene H Customer since 2019
Absolutely wonderful. Friendly, helpful, and comfortable.
5 stars Kalpana P Customer since 2019
Excellent Doctor. Explained in detailed and removed my infected toenail without any discomfort.
5 stars Phyllis P Customer since 2019
Doctor Bertolo was great at explaining what was going on with my feet and suggesting solutions. I am confident that his plan will improve my feet issues. Doctor Bertolo and his office staff is friendly, efficient and professional!