Reviews
Chop Shop
3 stars Anna B Featured review
I loved the haircut, style and overall experience concerning hair with Michelle. The shampoo guy was friendly and did a great job as well. Everyone was very friendly and professional when I arrived. It was very busy, but I felt that I received personal attention, a warm welcome, and did not feel rushed.
I was, however, bummed out regarding my manicure experience. I had an appointment for hair AND nails, but when I arrived at 9 am for my 9:15 appointment, the receptionist told me there had been issues with the scheduling system and someone had double booked the manicurist. I was offered an 11 am appointment instead, but I had somewhere else I needed to be. I did stay for my 10 am hair appointment.
My husband made the appointment as a surprise for me and (for whatever reason) used my maiden name. Chop Shop didn't have a number for my maiden name so no one was able to call me to cancel the nail appointment, and I arrived an hour earlier than I needed to.
At the very least, I feel that whoever books the appointments at Chop Shop should make sure that they have a number for the customer when the customer calls to book an appointment. I was surprised that they did not take a number down if they thought I was a new client. If I had been a new client and this was my only experience with the Chop Shop, I probably wouldn't have returned. However, I have gone to the Chop Shop for years and always have a great experience.
My husband was more upset than I was and said when he called to book the appointment, the person answering the phone seemed unfamiliar what they were doing. He was so annoyed that he almost called back and cancelled after making the appointments, but he knows how much I enjoy the Chop Shop and decided to go ahead. He was very disappointed when he learned they could only do my hair when I arrived.
I understand things happen and technical issues can pop up, but please just verify you have the correct info on file in case there are issues with the appointment.
Aside from all the nail drama, it was a five star experience. Thanks!
Chop Shop replied:
Anna, we are glad you enjoyed your experience with us. We are very sorry for the mix-up with your manicure appointment. Since it was our fault, we are sending you a gift card for a complimentary manicure. Please accept our apologies and hope to see you soon!!
5 stars Lisa D Customer since 2012
Clean, relaxing atmosphere. Love my stylist Tracy.
5 stars Linda M Customer since 2012
Never a bad experience at Chop Shop! Everyone so welcoming and friendly. Great stylists, love Tina!
5 stars Rita W Customer since 2012
Mel did a great job with my color/highlights, I am pleased every time! Highly recommend!!
5 stars Anonymous Verified customer
Very safe and reliable service. Great people work there also.
5 stars Corrine P Customer since 2012
I love Chop Shop. Everyone is so friendly. Barb has been cutting and coloring my hair for years. I get so many compliments and wouldn't go to anyone else!
5 stars Myra L Customer since 2015
Great
Thank you Shannon. Also thank you for doing your part in keeping your client’s safe
I appreciate all of you
5 stars Odessa S Customer since 2012
The Chop Shop provides a five star salon experience. The staff is welcoming and professional. TIna, my stylist for the past 10 years, works magic with her skills, while engaging in always pleasant conversation. In this time of COVID, the salon's protocols follow the required mandates and are enforced with a smile. I feel completely safe during my time in the salon. I highly recommend The Chop Shop.
5 stars Kathy C Customer since 2012
Always the best and friendly experience. Would recommend it to everyone.
5 stars Pat Y Customer since 2012
I LOVE CHOP SHOP! Everyone is so kind and it’s always a fun day. LOVE my stylist Barb she IS THE BEST, but I want to give a special shoutout to LAURA AND PHIL at the desk! They both are exceptionally kind and helpful. Laura helped me with product and Phil is a champ , so patient and accommodating when I have to change appointments
You will LOVE Chop Shop. They go above and beyond to make you fell safe during this tough time
THANK YOU CHOP SHOP!!!
5 stars Lupe P Customer since 2012
Great