Reviews
Lovett Dental Baytown
2 stars Anonymous Featured review
Dr. Flores was amazing. She did a really great job on my teeth and was really nice to talk to.
The reason for the low rating was the receptionist and waiting time. I had come in for a routine check up but had to wait about 1.5 hours (from my appointment time, I had reached earlier to avoid this) just to get called back for the x-rays to be taken. Took a further 30 min for Dr. Flores to get to me.
She is the only dentist working at this location and they tend to overbook the number of patients. The receptionist was also extremely rude. Dr. Flores is better than this place and should move to a dentistry suiting her qualifications.
Lovett Dental Baytown replied:
Dear Anonymous, I apologize sincerely for your inconvenience at your appointment. I assure you that we strive to excede your expectations. We have been a little short handed and that is no excuse. Our hope is that you will give us another chance to better your experience with us.
3 stars Rody C Verified customer
We have been going here a while, this time my husband took my son for me and he felt like our needs were not met. We wanted to work on front teeth first and not the back and they would not do it. We are paying a lot of money for the work, if we are paying what does it matter which we do first.
5 stars Bentley B Verified customer
Amazing! Dental hygienist is great! Staff is very warm and welcoming!
3 stars Laila S Verified customer
just average
5 stars Anonymous Verified customer
They were helpful.friendly and well mannered they treated me with respect
5 stars Xstagia H Verified customer
Great customer service
5 stars Jennifer H Verified customer
Everyone here was so nice and helpful. Got me into see the dentist on quick notice. Helping me get my smile back.
5 stars Laban N Verified customer
Though my appointment time was changed without being consulted, the New appointment time was respected. I was seen soon after I arrived and all the people I interacted with were very professional and courteous. I particularly appreciated my hygienist who always does a great job of explaining everything.
5 stars Lusia M Verified customer
Customer Service was excellent, from the time we entered till the time we departed!!! The wait was not long at all! The Customer Service Representative, Katherine was a great! Great personality! Chelsea the hygienist was great, very positive and new her stuff!!!
5 stars Rody C Verified customer
All the staff is friendly and they take great care of my son.
2 stars Anonymous Verified customer
Staff at the front desk is friendly and helpful, which is great! Keep it up! I was disappointed with the Dentist and the assistants that helped my daughter because there was little to no communication with me.. No questions were asked about her dental hygiene and I was not given any information. The appointment was basically silent with the exception of them asking me to hold her hands and that they would see me next time. We were treated in the back of the building, in a location where we could see the employees on their break sitting on tables, eating out of big bags of chips, texting, and kicking their feet up. That space should not be seen by your patients. Overall, I was disappointed and will be taking my daughter to the dentist I see.