Reviews
Aire Serv of Central Rhode Island
5 stars Mike B Customer since 2015
Excellent response and follow up. Caring and skilled technicians. Office staff courteous and responsive.
Aire Serv of Central Rhode Island replied:
Thank you for sharing your experience. Input from our customers is so vaulable to praise our staff when they deserve it and make adjustments when we need it. So thanks
5 stars SHARON L Customer since 2015
Arrived well within the timeframe.
Very knowledgeable.
Educated me as a new homeowner.
Very polite and extremely nice!
Aire Serv of Central Rhode Island replied:
We value our customers input. Thanks for sharing. we appreciate the input, it helps us to know how we are doing, I will pass along to our tech your kind words.
5 stars Lee M Customer since 2015
Very professional and thorough! Ben is an asset to your company.
Aire Serv of Central Rhode Island replied:
Tha ks for your review , Ben is an asset. I will pass it along to him , we love to share the reviews good and bad. Too help praise and asjust as needed.
5 stars William S Customer since 2015
good service and knowledgeable services/salesman.
Aire Serv of Central Rhode Island replied:
Thanks for the reveiw and sharing your experience. Its customers like you that help us grow and improve.
5 stars JOSEPH ( Customer since 2015
Jim came out to my home. He was not only very knowledgeable but also shared much useful information with me about my system. He informed me of some preventative maintenance measures as well as health issues. Overall, Jim was very helpful and he is an expert.
Aire Serv of Central Rhode Island replied:
Thanks for letting us know about your experience, I will pass along the praise you have given Jim.
3 stars Kevin M Customer since 2015
I am very happy with the work performed by the tech who responded to my home. My rating is not a reflection on him, nor his work. I am less satisfied with my communication with the office however. I sent two emails requesting an appointment to have the work performed. Work that had been recommended by the tech. I did not receive a response. I called the office and they did acknowledge receiving my emails. I then scheduled the work at that time. Several days later I received a call from the office asking me if I wished to schedule the recommended work. I told the caller that I had already done so. He told me that he would check to confirm the work was scheduled. He confirmed that the appointment was scheduled on the date and time I indicated. On the date and time of the scheduled work, the tech had not arrived. After 90 minutes I called the office to inquire about the delay. I was told that the tech had a problem with the his van and would be late. No one had called to tell me that the tech would be late. When the tech did arrive he told me that there had been a mix up, and the necessary personnel had not been scheduled. He was alone, and could not complete the work by himself. I would have to reschedule the work, and commit another day of my time. My experience with the techs have been great, the support staff has been unsatisfactory.
Aire Serv of Central Rhode Island replied:
Kevin, thanks for alerting me of this issue, since your review we have implented some more steps to our procedures on behalf of our office to limit this happening. We look forward to improving for you. Your input was extremely valuable to help us improve for all of our customers!
Russ
4 stars Laurie A Customer since 2015
Courteous and thorough. Appreciate the review of entire system.
Aire Serv of Central Rhode Island replied:
Thanks for the review, we hope to be of service to you when you need it.
5 stars Mark N Customer since 2015
Very knowledgable, easy to work with and very fair with pricing.
Aire Serv of Central Rhode Island replied:
Thanks for sharing, we care deeply about our reputation so we appreciate that you shared it with others.
5 stars ROBERT R Customer since 2015
It was a life saving experience. Discovered a serious carbon monoxide leak.
Aire Serv of Central Rhode Island replied:
thanks for sharing with others your experience. It was our pleasure to be of service.
1 stars Robert D Customer since 2015
My a/c suddenly stopped working at 5:30 p.m. It was after hours, so I left a voicemail. Someone called me back later that night and said they would not be able to come till the morning (it was 95 degrees outside). When the serviceman showed up, I was told that my capacitor, condenser, and compressor were bad and the repairs would be over $4300.....he even tried to sell me a whole new unit. After talking with a friend, I called Fast and Reliable Service. They came out the next day. The only thing wrong with the a/c was the capacitor. He repaired it and it only cost $429. I will NEVER call Aire Serv again and have warned all my friends about the attempted scam.
Aire Serv of Central Rhode Island replied:
this is not attempted scam, we provided up front pricing to give you the best possible solution, it was our professional opinion what we propose the repairs needed. also the prices for a new system to replace the old in efficient system was extremly good, i also feel $429 was over priced, we charge $177-$277 for that capacitor and if we thought that would be the permanant solutiuon we would have just done it. as we have done for many of our customers. feel free to reach to me to discuss