Brown Aveda Institute - Rocky River

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91.3% of customers would refer friends and family to us.

Enjoyed my experience, but could I suggest moving massage clients away from waxing clients? Or at least attempting to separate them? It would be much appreciated. I under it's a student experience, and as much, it lived up to all you promised.

Brown Aveda Institute - Rocky River 5.0
2286 reviews
  • 5.0
1485 reviews
  • 4.0
401 reviews
  • 3.0
177 reviews
  • 2.0
119 reviews
  • 1.0
104 reviews

Page: 1 2 3 4 ... 229 Sort Reviews by: Date or Rating
  • 3.0
custom foil
Brown Aveda Institute - Rocky River

The service itself was good, i was happy with the color. the small things that i am used to were not done such as: the relaxation "massage" prior to service, he did not show color swatches to ask what color hightlights i wanted, he did not ask as to the size of the hightlights i wanted, when shampooing my hair after i had a tremendous amount of water in my ears, i don't think he took the time to be careful about that. Ernie was nice and did a good color job but the other items i am used to recieving at the school were not there.

- 3 years ago

  • 5.0
Loved my visit!
Brown Aveda Institute - Rocky River

Loved my visit!

- 7 days ago

  • 5.0
The student was sweet and very professional.
Brown Aveda Institute - Rocky River

The student was sweet and very professional.

- 7 days ago

  • 3.0
The girl who did my hair was nice, but did not give me the results that I asked for.
Brown Aveda Institute - Rocky River

The girl who did my hair was nice, but did not give me the results that I asked for.

- 8 days ago

  • 1.0
I am writing to inform your company/school of the most terrible experience I have ever had in my life regarding a manicure and pedicure. This is not an exaggeration. The recommendation to visit your salon/spa/school came from a friend who had said she was pleased with her experience, so I decided to give it a shot. After my visit for a shellac manicure and spa pedicure, I can assure you I will never return and I have no choice to tell others to avoid at all cost. $66.96 down the drain. First, the pedicure took 2.5 hours. I understand the idea of checkpoints, but to not have guidance from teachers within this time frame is nothing less than a systematic problem with the Aveda school institution and does not fall to the blame of the student who pays to have instruction. It is, I can honestly say, an embarrassment to your institution that this student was not corrected, and that any instructor would approve the job she was doing. Clearly, the teacher could not have cared any less about her job. The final product of the pedicure had nail polish all over the skin surrounding the nail bed on all toes, as well as missing nail polish on the nail itself (don't worry - I took pictures and will post on social media if not offered a refund). In addition the polish was uneven and in places resembled the surface of the moon (in simpler words, NOT smooth, NOT even, and ugly). The manicure is what made me get up and leave after finding out the service I had booked of a french shellac manicure was impossible to do both for the student education thus far and the fact that white nail polish was out. Honestly? If the student couldn't do it, somebody else should have been assigned. This is ignoring the fact that a full price mani/pedi is being charged for an amateur student's work that was worse than 20 dollar mani/pedis I have gotten in legitimate locations. Reluctantly, after seeing my pedicure, I chose a color. After picking a color the student painted one nail and realized there wasn't enough polish in the bottle and went to talk to a teacher and TWENTY MINUTES LATER (not an exaggeration) after putting the bottle in the "shaker" I was told they would have to remove the color and I would have to pick another from one of the 10 colors available. At this point I made the decision to leave since I was running out of time and would not be able to waste 2 more hours. I spoke with a teacher about my options since the base of the shellac was on the best choice would be to just add a top coat. I even suggested I come back the following day so I could just get a color. After all was said and done there wasn't even any discount and I was charged around $70 for a pedicure I could have done myself with my eyes closed, and a clear coat of shellac nail polish that I have to pay to have removed. It should be very clear to you on these rationales that I will never return, nor recommend an Aveda spa/salon/school. The worst part of it all is the complete lack of care for not just me, but the student struggling with her tasks, that the teacher(s) showed during the entire process. And then, to charge full price, and trying to act like everything being done was okay...wow. I would have said something, but the reality was that the atmosphere made me worried about getting the student in trouble, when in reality it was the teacher(s) who hold ALL the blame.
Brown Aveda Institute - Rocky River

I am writing to inform your company/school of the most terrible experience I have ever had in my life regarding a manicure and pedicure. This is not an exaggeration.
The recommendation to visit your salon/spa/school came from a friend who had said she was pleased with her experience, so I decided to give it a shot. After my visit for a shellac manicure and spa pedicure, I can assure you I will never return and I have no choice to tell others to avoid at all cost. $66.96 down the drain.
First, the pedicure took 2.5 hours. I understand the idea of checkpoints, but to not have guidance from teachers within this time frame is nothing less than a systematic problem with the Aveda school institution and does not fall to the blame of the student who pays to have instruction. It is, I can honestly say, an embarrassment to your institution that this student was not corrected, and that any instructor would approve the job she was doing. Clearly, the teacher could not have cared any less about her job.
The final product of the pedicure had nail polish all over the skin surrounding the nail bed on all toes, as well as missing nail polish on the nail itself (don't
worry - I took pictures and will post on social media if not offered a refund). In addition the polish was uneven and in places resembled the surface of the moon (in simpler words, NOT smooth, NOT even, and ugly).
The manicure is what made me get up and leave after finding out the service I had booked of a french shellac manicure was impossible to do both for the student education thus far and the fact that white nail polish was out. Honestly? If the student couldn't do it, somebody else should have been assigned. This is ignoring the fact that a full price mani/pedi is being charged for an amateur student's work that was worse than 20 dollar mani/pedis I have gotten in legitimate locations.
Reluctantly, after seeing my pedicure, I chose a color. After picking a color the student painted one nail and realized there wasn't enough polish in the bottle and went to talk to a teacher and TWENTY MINUTES LATER (not an exaggeration) after putting the bottle in the "shaker" I was told they would have to remove the color and I would have to pick another from one of the 10 colors available.
At this point I made the decision to leave since I was running out of time and would not be able to waste 2 more hours. I spoke with a teacher about my options since the base of the shellac was on the best choice would be to just add a top coat. I even suggested I come back the following day so I could just get a color. After all was said and done there wasn't even any discount and I was charged around $70 for a pedicure I could have done myself with my eyes closed, and a clear coat of shellac nail polish that I have to pay to have removed. It should be very clear to you on these rationales that I will never return, nor recommend an Aveda spa/salon/school.
The worst part of it all is the complete lack of care for not just me, but the student struggling with her tasks, that the teacher(s) showed during the entire process. And then, to charge full price, and trying to act like everything being done was okay...wow. I would have said something, but the reality was that the atmosphere made me worried about getting the student in trouble, when in reality it was the teacher(s) who hold ALL the blame.

- 9 days ago
Comments from the business
Colleen, I sincerely apologize for your less than perfect experience. We would gladly discuss options for your poor service. This is not a typical situation or handling of our clients. I appreciate your review and will have a manager in contact with you as soon as possible. Thank you for your review.

  • 2.0
Although the student who gave me a pedicure did an excellent job, I must give the salon a below average rating for my experience while waiting for my appointment. My pedicure appointment was at 9:15 on Saturday morning. Since I was a new client, I arrived around 9:05 because I anticipated having to fill out some paperwork. I filled out the paperwork and waited for my name to be called. I waited patiently until 9:35, then I approached the front desk to ask if the person performing my pedicure knew I was there. A student went back to the pedicure area to inform the person performing my pedicure that I was waiting. Meanwhile, I told one of the ladies at the front desk (older, red hair) that my appointment was now over 20 minutes late. I explained to her that I had other commitments and that, at this rate, my pedicure was going to cause me to be late to them. She essentially pooh-poohed my concerns and gave a half-hearted explanation of the steps a student must take in order to prepare their pedicure area which would cause things to run late. She never once apologized to me or attempted to remedy the situation. The only person who offered to help was that nice student who went to the back. As a customer, I found this whole exchange to be demeaning and the exact opposite of what any sensible person in the service industry would consider appropriate. The student performing my pedicure finally called my name at 9:45. I asked her if she knew that I had been waiting for over thirty minutes at that point. She showed me her client ticket that listed my arrival time as "9:35" and told me that she had no idea I was there until she received that ticket. So, my complaints are: 1) that your method of notifying students that their clients have arrived is completely inefficient and likely causes appointments to run late and 2) that your front desk personnel are apparently unable to handle the most simple of customer complaints in a professional and respectful manner.
Brown Aveda Institute - Rocky River

Although the student who gave me a pedicure did an excellent job, I must give the salon a below average rating for my experience while waiting for my appointment. My pedicure appointment was at 9:15 on Saturday morning. Since I was a new client, I arrived around 9:05 because I anticipated having to fill out some paperwork. I filled out the paperwork and waited for my name to be called. I waited patiently until 9:35, then I approached the front desk to ask if the person performing my pedicure knew I was there. A student went back to the pedicure area to inform the person performing my pedicure that I was waiting. Meanwhile, I told one of the ladies at the front desk (older, red hair) that my appointment was now over 20 minutes late. I explained to her that I had other commitments and that, at this rate, my pedicure was going to cause me to be late to them. She essentially pooh-poohed my concerns and gave a half-hearted explanation of the steps a student must take in order to prepare their pedicure area which would cause things to run late. She never once apologized to me or attempted to remedy the situation. The only person who offered to help was that nice student who went to the back. As a customer, I found this whole exchange to be demeaning and the exact opposite of what any sensible person in the service industry would consider appropriate. The student performing my pedicure finally called my name at 9:45. I asked her if she knew that I had been waiting for over thirty minutes at that point. She showed me her client ticket that listed my arrival time as "9:35" and told me that she had no idea I was there until she received that ticket. So, my complaints are: 1) that your method of notifying students that their clients have arrived is completely inefficient and likely causes appointments to run late and 2) that your front desk personnel are apparently unable to handle the most simple of customer complaints in a professional and respectful manner.

- 12 days ago
Comments from the business
Thank you for bringing this to our attention. I sincerely apologize for this occurrence. I will bring this information to a managers attention, immediately. Thank you for your review.

  • 5.0
Awesome Awesome Awesome - with just a small photo of an "idea" my daughter walked out looking gorgeous! Thank you thank you thank you - loads of compliments at prom
Brown Aveda Institute - Rocky River

Awesome Awesome Awesome - with just a small photo of an "idea" my daughter walked out looking gorgeous! Thank you thank you thank you - loads of compliments at prom

- 12 days ago

  • 5.0
I always have a relaxing and welcoming experience there. Such great services!!
Brown Aveda Institute - Rocky River

I always have a relaxing and welcoming experience there. Such great services!!

- 14 days ago

  • 5.0
Danielle was very kind and professional. Great Job!
Brown Aveda Institute - Rocky River

Danielle was very kind and professional.
Great Job!

- 14 days ago

  • 5.0
The only negative about it was the wait I would come back again if it didn't take so long Two hrs for cut and style is long Danielle was excellent
Brown Aveda Institute - Rocky River

The only negative about it was the wait
I would come back again if it didn't take so long
Two hrs for cut and style is long
Danielle was excellent

- 14 days ago

  • 5.0
This was the first time I had my hair colored by someone else. Because I went to the extreme of platinum I was very concerned, but stylist Lydia S did a wonderful job and I am extremely pleased. She was very knowledgable and my haircut was awesome! I can't thank her enough. Jill Z
Brown Aveda Institute - Rocky River

This was the first time I had my hair colored by someone else. Because I went to the extreme of platinum I was very concerned, but stylist Lydia S did a wonderful job and I am extremely pleased. She was very knowledgable and my haircut was awesome! I can't thank her enough. Jill Z

- 14 days ago

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Certifications & Memberships

AvdaPurPri - Aveda Pure Privilege.

Quick Facts

Brown Aveda Institute - Rocky River

19336 Detroit Rd Rocky RiverOH 44116
(440) 255-9494

Hours:
Mon, Sun: Closed,
Tue, Fri: 9:00 AM - 5:00 PM,
Wed - Thu: 9:00 AM - 9:00 PM,
Sat: 8:30 AM - 5:00 PM
Services Offered:
Aveda Concept Salon, Blow dry - styling, Facials, Facials - Aveda, Hair Treatment, Haircut - Men's Cut, Haircut - Women's Cut, Keratin Straightening Treatment, Makeup, Massage, Men's Services, Nails - Manicures, Nails - Pedicures, Pure Privilege, Styling - Styles, Styling - Updos, Waxing
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, PayPal, Traveler's Check, Visa
Insurance:
None
Languages:
English