Brown Aveda Institute - Rocky River

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91.3% of customers would refer friends and family to us.

Living in another state I don't get to Brown Aveda nearly as often as I would like, but have been going there since 2008 and have never been disappointed. The prices and quality of professionalism I receive there are amazing!

Brown Aveda Institute - Rocky River 5.0
2209 reviews
  • 5.0
1432 reviews
  • 4.0
394 reviews
  • 3.0
167 reviews
  • 2.0
115 reviews
  • 1.0
101 reviews

Page: 1 2 3 4 ... 221 Sort Reviews by: Date or Rating
  • 2.5
Satisfied with Facial 100% dissatisfied with Hair
Brown Aveda Institute - Rocky River

I always go to Brown Aveda for a facial. I love their facials so there are no complaints regarding this service. However I decided to be adventrous and get my hair done, I was extremly dissatisified. The sylist that I had didn't know how to do relaxed hair, and I was told that all stylist are trained in all different hair types. She tired to curl my hair and it was still wet and she put way to much product in my hair and the thing that I found the most distrubing was that she didn't even completely clean my hair when she washed it. When I expressed this to the instrutor she didn't do anything nor did she say anything.

- 3 years ago

  • 5.0
I was very satisfied with my haircut and style!
Brown Aveda Institute - Rocky River

I was very satisfied with my haircut and style!

- 9 days ago

  • 5.0
I absolutely love Brown Aveda Institute!!! It is the ultimate!!! I started working there about 8 yrs. ago at the front desk, I had my own hairstylist for 15 yrs. prior. She and I also were good friends. After about 4 yrs of watching the students/educators and all the colors, styles etc. I decided it's time for ME!!! I had a color/cut session with a student. That was it!! I fell in love with the entire concept of all the services included with the color/cut such as the mini facial, hand and arm relief and the mini back massage. The oils, sents, products were amazing. The experience = Simply awesome! Since then the students and educators have tweaked my color now using the "deep line" which ended up being the perfect solution for me. I thank all the students I have had in the last few years but certainly want to commend the educations who are truely remarkable. The special discussions, the special touch goes along way. I adore the whole experience and hope to for a long time to come. I have been such great people along the way and truely thank all who have come into my path. Thank you BAI!!!! For everything!!!
Brown Aveda Institute - Rocky River

I absolutely love Brown Aveda Institute!!! It is the ultimate!!! I started working there about 8 yrs. ago at the front desk, I had my own hairstylist for 15 yrs. prior. She and I also were good friends. After about 4 yrs of watching the students/educators and all the colors, styles etc. I decided it's time for ME!!! I had a color/cut session with a student. That was it!! I fell in love with the entire concept of all the services included with the color/cut such as the mini facial, hand and arm relief and the mini back massage. The oils, sents, products were amazing. The experience = Simply awesome! Since then the students and educators have tweaked my color now using the "deep line" which ended up being the perfect solution for me. I thank all the students I have had in the last few years but certainly want to commend the educations who are truely remarkable. The special discussions, the special touch goes along way. I adore the whole experience and hope to for a long time to come. I have been such great people along the way and truely thank all who have come into my path. Thank you BAI!!!! For everything!!!

- 12 days ago

  • 4.0
Student facial was fine but setting could be improved---room was drafty and pretty chilly. Plus, I waited 30 minutes for my facial even tho I got there exactly on time---and during the wait, NO one said anything to explain or apologize for the delay. Not very good hospitality. Unlikely that I'll drive there an hour again...
Brown Aveda Institute - Rocky River

Student facial was fine but setting could be improved---room was drafty and pretty chilly. Plus, I waited 30 minutes for my facial even tho I got there exactly on time---and during the wait, NO one said anything to explain or apologize for the delay. Not very good hospitality. Unlikely that I'll drive there an hour again...

- 14 days ago

  • 1.0
I am not very happy with my hair. I had booked for a highlight and came home with darker hair with little dimension. The student was very slow. It took her 5 hours to color my hair. She seemed very stressed and talked to herself for the entire time. The water in the shampoo room was never the right temperature and the rinse took forever because there was no water pressure. The last hour was awkward because the student was fighting with her sister( also a student) I was a return client but probably won't be back.
Brown Aveda Institute - Rocky River

I am not very happy with my hair. I had booked for a highlight and came home with darker hair with little dimension. The student was very slow. It took her 5 hours to color my hair.
She seemed very stressed and talked to herself for the entire time. The water in the shampoo room was never the right temperature and the rinse took forever because there was no water pressure. The last hour was awkward because the student was fighting with her sister( also a student) I was a return client but probably won't be back.

- 15 days ago

  • 1.0
My stylist (Lucy) was awesome. Very courteous and caring. I was nervous about getting my hair cut, but she made the experience amazing!!
Brown Aveda Institute - Rocky River

My stylist (Lucy) was awesome. Very courteous and caring. I was nervous about getting my hair cut, but she made the experience amazing!!

- 18 days ago

  • 3.0
Jessie (my student stylist) Was excellent. Very professional & friendly I could not have been happier with my service. I highly recommend her! Montierra (Sorry if spelled incorrectly) Needs additional training on customer service & listening to her clients. She did the complete opposite of what was asked for with my daughter?s hair & when redirected she became obviously annoyed and then continued to do a poor service on my 8 year old. The service was a basic roller set, having graduated from cosmetology school myself I know this is a basic skill that is taught in the first few weeks of school. I thought all students on the floor would be able to accommodate the request. Montierra could not do a basic roller set; the hair was sectioned incorrectly into large sections with an excessive amount of product applied to my daughter hair. After 3 hours of being in the school my daughters hair was still damp when we left. She also stated my daughters hair would not dry because of the products (Smooth Illusions) that I requested. I use these products at home daily & I do not think she understood the appropriate amount of product to use which is as simple as reading the container. Additional supervision & mentoring while interacting with clients is need for Montierra to succeed in this field. I operated my own successful nail business for over 13 years and being kind and listening to your client is just as important as providing a good service; she failed in these areas. With several instructors on the floor I would accept for a roller set to come out perfect every time, it is basic hairstyling.
Brown Aveda Institute - Rocky River

Jessie (my student stylist) Was excellent. Very professional & friendly I could not have been happier with my service. I highly recommend her!
Montierra (Sorry if spelled incorrectly) Needs additional training on customer service & listening to her clients. She did the complete opposite of what was asked for with my daughter?s hair & when redirected she became obviously annoyed and then continued to do a poor service on my 8 year old. The service was a basic roller set, having graduated from cosmetology school myself I know this is a basic skill that is taught in the first few weeks of school. I thought all students on the floor would be able to accommodate the request. Montierra could not do a basic roller set; the hair was sectioned incorrectly into large sections with an excessive amount of product applied to my daughter hair. After 3 hours of being in the school my daughters hair was still damp when we left. She also stated my daughters hair would not dry because of the products (Smooth Illusions) that I requested. I use these products at home daily & I do not think she understood the appropriate amount of product to use which is as simple as reading the container. Additional supervision & mentoring while interacting with clients is need for Montierra to succeed in this field. I operated my own successful nail business for over 13 years and being kind and listening to your client is just as important as providing a good service; she failed in these areas. With several instructors on the floor I would accept for a roller set to come out perfect every time, it is basic hairstyling.

- 20 days ago

  • 5.0
Wonderful students!
Brown Aveda Institute - Rocky River

Wonderful students!

- 20 days ago

  • 4.0
My 60 min. massage with Rena was fabulous. She was very professional and friendly. I have been coming to the Rocky River location for a couple years now. I have always had a good experience. Thank you for your services.
Brown Aveda Institute - Rocky River

My 60 min. massage with Rena was fabulous. She was very professional and friendly. I have been coming to the Rocky River location for a couple years now. I have always had a good experience. Thank you for your services.

- 21 days ago

  • 2.0
The service overall was not bad at all. My hair just was not styled the way I wanted it to be. Also she used a rinse on my hair to keep my color but instead just left a bunch of red stains in my scalp.
Brown Aveda Institute - Rocky River

The service overall was not bad at all. My hair just was not styled the way I wanted it to be. Also she used a rinse on my hair to keep my color but instead just left a bunch of red stains in my scalp.

- 22 days ago

  • 4.0
I was a model for a lovely estitician student, Tabitha. She was very thorough, yet nervous as she was being tested. She did an excellent job which each step. My only complaint had nothing to do with her, as she was excellent. My complaint is to the school. The tables were so cold, I was schivering, I would think the most spas have a heated mattress pad or blanket. Also the class next door was running chairs into the walls and that was not spa like.
Brown Aveda Institute - Rocky River

I was a model for a lovely estitician student, Tabitha. She was very thorough, yet nervous as she was being tested. She did an excellent job which each step. My only complaint had nothing to do with her, as she was excellent. My complaint is to the school. The tables were so cold, I was schivering, I would think the most spas have a heated mattress pad or blanket. Also the class next door was running chairs into the walls and that was not spa like.

- 23 days ago

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Quick Facts

Brown Aveda Institute - Rocky River

19336 Detroit Rd Rocky RiverOH 44116
(440) 255-9494

Hours:
Mon, Sun: Closed,
Tue, Fri: 9:00 AM - 5:00 PM,
Wed - Thu: 9:00 AM - 9:00 PM,
Sat: 8:30 AM - 5:00 PM
Services Offered:
Aveda Concept Salon, Blow dry - styling, Facials, Facials - Aveda, Hair Treatment, Haircut - Men's Cut, Haircut - Women's Cut, Keratin Straightening Treatment, Makeup, Massage, Men's Services, Nails - Manicures, Nails - Pedicures, Pure Privilege, Styling - Styles, Styling - Updos, Waxing
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, PayPal, Traveler's Check, Visa
Insurance:
None
Languages:
English