The woman with the dirty jingling shoes should not be an instructor, she's very nice however her overall appearance is very unprofessional. I thought that Brown Aveda was an beauty school???
I always go to Brown Aveda for a facial. I love their facials so there are no complaints regarding this service. However I decided to be adventrous and get my hair done, I was extremly dissatisified. The sylist that I had didn't know how to do relaxed hair, and I was told that all stylist are trained in all different hair types. She tired to curl my hair and it was still wet and she put way to much product in my hair and the thing that I found the most distrubing was that she didn't even completely clean my hair when she washed it. When I expressed this to the instrutor she didn't do anything nor did she say anything.
My daughter and 2 of her friends had manicure and pedicures done for prom- two evenings before prom. The Rocky River facility was over an hour behind when they finally started. The girls felt as if they were "rushed through" the process. There was white polish from her French tips along the sides of 5 or 6 of my daughter's nails that I had to remove when she got home. Two of the lines were noticeably crooked and a third finger had a glob of white polish on the outer aspect. (9 out of 10 fingers!) I am stunned and disappointed that the instructor thought this treatment met the standards that I have seen at the Brown Aveda Salon in the past. The pedicures were wonderful, but all three girls had similar complaints about their manicures, but my daughters was the sloppiest. Separate students performed the manicures. We ended up removing the polish at 10:00 that night knowing it would have to be redone. I did file a complaint and the salon offered to redo her hands the day of prom. However, it was the first time her two girlfriends came to the Brown Aveda Salon, and I know that they will not be back, nor will they recommend the services in the future. In 5 years, this is the first negative experience we have had at the salon.
The woman with the jingling shoes really looks a mess, especially if she's an instructor.
Nice experience. Got a pedicure. The student did a very nice job although she did take quite a while she I enjoyed the experience. I would go there again.
Fantastic customer service, wonderful students! Great experience! Thank you, I will come again for all my hair care!
I never ever leave a bad review, but yesterday's mani-pedi service was absolutely terrible. It honestly looks like you had the most inexperienced student working on me -- there were times when I wasn't sure whether she was going to hurt me with one of the tools and my nails look splotchy and badly finished. I could have done a far better job in a tenth of the time.
Had a wonderful facial from Amanda. Her massage was excellent and the spa atmosphere was relaxing, as always.
Best pedicure I've had at brown yet! She did a wonderful job!
Pedicure was well done, but the manicure chipped immediately within less than one hour. Additionally 3 hours for a mani pedi is a but much.
I enjoyed all the services during my appointment. My stylist Regina was friendly and knowledgeable. I was very pleased with the overall result of my haircut.