Brown Aveda Institute - Rocky River

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91.3% of customers would refer friends and family to us.

The woman with the dirty jingling shoes should not be an instructor, she's very nice however her overall appearance is very unprofessional. I thought that Brown Aveda was an beauty school???

Brown Aveda Institute - Rocky River 5.0
2275 reviews
  • 5.0
1477 reviews
  • 4.0
401 reviews
  • 3.0
176 reviews
  • 2.0
118 reviews
  • 1.0
103 reviews

Page: 1 2 3 4 ... 228 Sort Reviews by: Date or Rating
  • 2.5
Satisfied with Facial 100% dissatisfied with Hair
Brown Aveda Institute - Rocky River

I always go to Brown Aveda for a facial. I love their facials so there are no complaints regarding this service. However I decided to be adventrous and get my hair done, I was extremly dissatisified. The sylist that I had didn't know how to do relaxed hair, and I was told that all stylist are trained in all different hair types. She tired to curl my hair and it was still wet and she put way to much product in my hair and the thing that I found the most distrubing was that she didn't even completely clean my hair when she washed it. When I expressed this to the instrutor she didn't do anything nor did she say anything.

- 3 years ago

  • 2.0
My daughter and 2 of her friends had manicure and pedicures done for prom- two evenings before prom. The Rocky River facility was over an hour behind when they finally started. The girls felt as if they were "rushed through" the process. There was white polish from her French tips along the sides of 5 or 6 of my daughter's nails that I had to remove when she got home. Two of the lines were noticeably crooked and a third finger had a glob of white polish on the outer aspect. (9 out of 10 fingers!) I am stunned and disappointed that the instructor thought this treatment met the standards that I have seen at the Brown Aveda Salon in the past. The pedicures were wonderful, but all three girls had similar complaints about their manicures, but my daughters was the sloppiest. Separate students performed the manicures. We ended up removing the polish at 10:00 that night knowing it would have to be redone. I did file a complaint and the salon offered to redo her hands the day of prom. However, it was the first time her two girlfriends came to the Brown Aveda Salon, and I know that they will not be back, nor will they recommend the services in the future. In 5 years, this is the first negative experience we have had at the salon.
Brown Aveda Institute - Rocky River

My daughter and 2 of her friends had manicure and pedicures done for prom- two evenings before prom. The Rocky River facility was over an hour behind when they finally started. The girls felt as if they were "rushed through" the process. There was white polish from her French tips along the sides of 5 or 6 of my daughter's nails that I had to remove when she got home. Two of the lines were noticeably crooked and a third finger had a glob of white polish on the outer aspect. (9 out of 10 fingers!) I am stunned and disappointed that the instructor thought this treatment met the standards that I have seen at the Brown Aveda Salon in the past. The pedicures were wonderful, but all three girls had similar complaints about their manicures, but my daughters was the sloppiest. Separate students performed the manicures. We ended up removing the polish at 10:00 that night knowing it would have to be redone. I did file a complaint and the salon offered to redo her hands the day of prom. However, it was the first time her two girlfriends came to the Brown Aveda Salon, and I know that they will not be back, nor will they recommend the services in the future. In 5 years, this is the first negative experience we have had at the salon.

- 6 days ago

  • 5.0
The woman with the jingling shoes really looks a mess, especially if she's an instructor.
Brown Aveda Institute - Rocky River

The woman with the jingling shoes really looks a mess, especially if she's an instructor.

- 7 days ago

  • 4.0
Nice experience. Got a pedicure. The student did a very nice job although she did take quite a while she I enjoyed the experience. I would go there again.
Brown Aveda Institute - Rocky River

Nice experience. Got a pedicure. The student did a very nice job although she did take quite a while she I enjoyed the experience. I would go there again.

- 9 days ago

  • 5.0
Fantastic customer service, wonderful students! Great experience! Thank you, I will come again for all my hair care!
Brown Aveda Institute - Rocky River

Fantastic customer service, wonderful students! Great experience! Thank you, I will come again for all my hair care!

- 12 days ago

  • 1.0
I never ever leave a bad review, but yesterday's mani-pedi service was absolutely terrible. It honestly looks like you had the most inexperienced student working on me -- there were times when I wasn't sure whether she was going to hurt me with one of the tools and my nails look splotchy and badly finished. I could have done a far better job in a tenth of the time.
Brown Aveda Institute - Rocky River

I never ever leave a bad review, but yesterday's mani-pedi service was absolutely terrible. It honestly looks like you had the most inexperienced student working on me -- there were times when I wasn't sure whether she was going to hurt me with one of the tools and my nails look splotchy and badly finished. I could have done a far better job in a tenth of the time.

- 13 days ago

  • 5.0
Had a wonderful facial from Amanda. Her massage was excellent and the spa atmosphere was relaxing, as always.
Brown Aveda Institute - Rocky River

Had a wonderful facial from Amanda. Her massage was excellent and the spa atmosphere was relaxing, as always.

- 13 days ago

  • 5.0
Best pedicure I've had at brown yet! She did a wonderful job!
Brown Aveda Institute - Rocky River

Best pedicure I've had at brown yet! She did a wonderful job!

- 14 days ago

  • 5.0
Great job.
Brown Aveda Institute - Rocky River

Great job.

- 16 days ago

  • 3.0
Pedicure was well done, but the manicure chipped immediately within less than one hour. Additionally 3 hours for a mani pedi is a but much.
Brown Aveda Institute - Rocky River

Pedicure was well done, but the manicure chipped immediately within less than one hour. Additionally 3 hours for a mani pedi is a but much.

- 19 days ago

  • 5.0
I enjoyed all the services during my appointment. My stylist Regina was friendly and knowledgeable. I was very pleased with the overall result of my haircut.
Brown Aveda Institute - Rocky River

I enjoyed all the services during my appointment. My stylist Regina was friendly and knowledgeable. I was very pleased with the overall result of my haircut.

- 20 days ago

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Certifications & Memberships

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Quick Facts

Brown Aveda Institute - Rocky River

19336 Detroit Rd Rocky RiverOH 44116
(440) 255-9494

Hours:
Mon, Sun: Closed,
Tue, Fri: 9:00 AM - 5:00 PM,
Wed - Thu: 9:00 AM - 9:00 PM,
Sat: 8:30 AM - 5:00 PM
Services Offered:
Aveda Concept Salon, Blow dry - styling, Facials, Facials - Aveda, Hair Treatment, Haircut - Men's Cut, Haircut - Women's Cut, Keratin Straightening Treatment, Makeup, Massage, Men's Services, Nails - Manicures, Nails - Pedicures, Pure Privilege, Styling - Styles, Styling - Updos, Waxing
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, PayPal, Traveler's Check, Visa
Insurance:
None
Languages:
English