Excellent service and facial
I had Rose give me highlights this week. She did exactly what I wanted I am very happy. I know she graduates tomorrow. She will have a great career.
I've always enjoyed services here. I give my experience this time 3 stars because I was displeased with the unprofessional interactions I experienced between the student and the educator. It was noticeable they did not get along. There was no teaching or instructing going on from the educators end. The student needed explicit instruction on how to fix the mistake so she can improve for the future. If felt the educator did not listen to the student express what the client (me) wanted for a hair cut. Please put aside your differences in a educational setting and help the student to preform at her optimal ability.
Fiona received outstanding service from Corrine. This is the 2nd time my family were lucky enough to get Corrine. In both instances, Corrine was very professional, good listener and excellent service. Thank you!
Overall great experience. Amazing massage that mad me feel a million times better! Only complaint was the front desk staff is not pleasant to deal with AT ALL.
My 12 year old daughter had a hair cut yesterday and she loved the experience. She appreciated that the stylists were young and friendly and she enjoyed the spa-like treatment from beginning to end (the hot towel on her face, moisturizer, conditioning treatment for her hair, cut and styling, and a little makeup). I was nervous at first, having students cutting her hair, but they were all very professional and knowledgeable. Even though it took a while (about 2-1/2 hours) she said she would absolutely come back again if she could. I am very pleased with how her hair turned out and I'm thinking of bringing her back for a balayage treatment for her birthday. I have tried everything from cutting hair myself to $$$$$$ salons, both for myself and my kids and this experience was one of the best we've had out of all those options, especially given the price. I highly recommend Brown Aveda Institute.
Chelsea was wonderful! Very pleasant & gave a great pedicure
I have to give a huge thank you and awesome job to the ladies at the call center that schedule the appointments over the phone. Every time I call I get exceptional service and it seems as those the ladies are very happy to handle the calls.
Love going there. Always a great experience
The services were great! But what I do not like is that when you purchase products, they are used and your charged full price.
The greeter at desk could be more attentive & welcome people as soon as possible upon entering. Upon third visit, desk person still isn't smiling. If the students are to be warm & friendly, the desk attendants need to do the same to set the example. Other customers complained also. Why make us wait more than 15 minutes if the students aren't on time. If your appts are 9:15' you shouldn't be waiting.