Brown Aveda Institute - Rocky River

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91.1% of customers would refer friends and family to us.

I love Aveda. Great services for great prices. sometimes they run a little late with their appointments but otherwise, a great experience

Brown Aveda Institute - Rocky River 4.0
2461 reviews
  • 5.0
1587 reviews
  • 4.0
431 reviews
  • 3.0
193 reviews
  • 2.0
128 reviews
  • 1.0
122 reviews

Page: 1 2 3 4 ... 246 Sort Reviews by: Date or Rating
  • 5.0
Rose
Brown Aveda Institute - Rocky River

I had Rose give me highlights this week. She did exactly what I wanted I am very happy. I know she graduates tomorrow. She will have a great career.

- 4 years ago

  • 1.0
Angelis was awesome. I showed her a picture of what I wanted and she did amazingly better then the picture. She was very pleasant as well as the rest of the staff -- very friendly!!!!
Brown Aveda Institute - Rocky River

Angelis was awesome. I showed her a picture of what I wanted and she did amazingly better then the picture. She was very pleasant as well as the rest of the staff -- very friendly!!!!

- 10 days ago

  • 5.0
The best step I've made yet feels like home
Brown Aveda Institute - Rocky River

The best step I've made yet feels like home

- 12 days ago

  • 4.0
I feel pampered during my appointments . I like the slower pace of the students, they take their time and make sure they're doing their best.
Brown Aveda Institute - Rocky River

I feel pampered during my appointments . I like the slower pace of the students, they take their time and make sure they're doing their best.

- 16 days ago

  • 2.0
I came in for a trim and it took 4 hours! I really liked my stylist but the timeline was unacceptable even for a student learning situation
Brown Aveda Institute - Rocky River

I came in for a trim and it took 4 hours! I really liked my stylist but the timeline was unacceptable even for a student learning situation

- 17 days ago

  • 3.0
Visit was alright. Student was pleasant. Did everything alright except when I ask her to really scrub my hair she didn't. I like like the scrubbing to really massage my scalp and to really get my hair clean. Only thing I didn't care for was that this was the second visit that I requested an ADVANCED STUDENT and didn't get one! Hopefully next time I request an Advanced Student I get one. Thank you
Brown Aveda Institute - Rocky River

Visit was alright. Student was pleasant. Did everything alright except when I ask her to really scrub my hair she didn't. I like like the scrubbing to really massage my scalp and to really get my hair clean.
Only thing I didn't care for was that this was the second visit that I requested an ADVANCED STUDENT and didn't get one! Hopefully next time I request an Advanced Student I get one.
Thank you

- 18 days ago

  • 3.0
i have always loved Brown Aveda! It was nice the moment I would walk in to have someone recognize me and say hello. I am sorry to say that has not happen the last 2 times I have been in. This last time there were 3 girls behind the counter and I walked up to them and I had to say hello first. After I told her my name, I told her I was going to the bathroom and I would be back. I came back in the front desk area and sat for 20, past my appt. time without one person saying anything to me. I called in to book this appt, and when I told the girl on the phone the times on Friday I could come in she said , on Friday the girls at Rocky River are done with appts at 1:00pm. But she said she would look to see if someone was staying late. She booked me a 230 appointment which was perfect for me, but looking back I will never schedule appointment that much time past your appts time. Prior to this appointment, I made another appointment that your office had a calling to cancel on me because the class schedule changed . I understand you are a training school ,in just feel something is different. Also the last 20 of my massage, and I am not exaggerating ,the woman next to me was done with her facial and she was loud and didn't stop talking to her friend. The her phone ( the customer) would not stop ringing and then she answered it and proceeded to talk on it. It was not very relaxing, and whoever was taking care of her should could have handle the situation better. My student who was with me apologized, she also felt that it was an extended amount of conversation that could've been taken out to the lobby . I have been to numerous Aveda Spa and training school in the US. One suggest I would have is to separate the room with walls instead of just curtains. And finally, when I was leaving no one asked me if I wanted to book my next appt.
Brown Aveda Institute - Rocky River

i have always loved Brown Aveda! It was nice the moment I would walk in to have someone recognize me and say hello. I am sorry to say that has not happen the last 2 times I have been in. This last time there were 3 girls behind the counter and I walked up to them and I had to say hello first. After I told her my name, I told her I was going to the bathroom and I would be back. I came back in the front desk area and sat for 20, past my appt. time without one person saying anything to me.
I called in to book this appt, and when I told the girl on the phone the times on Friday I could come in she said , on Friday the girls at Rocky River are done with appts at 1:00pm. But she said she would look to see if someone was staying late. She booked me a 230 appointment which was perfect for me, but looking back I will never schedule appointment that much time past your appts time. Prior to this appointment, I made another appointment that your office had a calling to cancel on me because the class schedule changed . I understand you are a training school ,in just feel something is different.
Also the last 20 of my massage, and I am not exaggerating ,the woman next to me was done with her facial and she was loud and didn't stop talking to her friend. The her phone ( the customer) would not stop ringing and then she answered it and proceeded to talk on it. It was not very relaxing, and whoever was taking care of her should could have handle the situation better. My student who was with me apologized, she also felt that it was an extended amount of conversation that could've been taken out to the lobby .
I have been to numerous Aveda Spa and training school in the US. One suggest I would have is to separate the room with walls instead of just curtains.
And finally, when I was leaving no one asked me if I wanted to book my next appt.

- 18 days ago

  • 5.0
I had a luxurious time. I had a pedicure, provided by Monica. And, hair coloring was done by Gunny.
Brown Aveda Institute - Rocky River

I had a luxurious time. I had a pedicure, provided by Monica. And, hair coloring was done by Gunny.

- 18 days ago

  • 3.0
They did a great job (my stylist had a lot of help!) but the session was way too long. I lost the whole day. Everyone was very nice and helpful.
Brown Aveda Institute - Rocky River

They did a great job (my stylist had a lot of help!) but the session was way too long. I lost the whole day. Everyone was very nice and helpful.

- 19 days ago

  • 5.0
Amber did a great job on my perm! Thank you so much!!!
Brown Aveda Institute - Rocky River

Amber did a great job on my perm! Thank you so much!!!

- 20 days ago

  • 5.0
Very pleasant, and relaxing.
Brown Aveda Institute - Rocky River

Very pleasant, and relaxing.

- 23 days ago

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Certifications & Memberships

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Quick Facts

Brown Aveda Institute - Rocky River

19336 Detroit Rd Rocky RiverOH 44116
(440) 255-9494

Hours:
Mon, Sun: Closed,
Tue, Fri: 9:00 AM - 5:00 PM,
Wed - Thu: 9:00 AM - 9:00 PM,
Sat: 8:30 AM - 5:00 PM
Services Offered:
Aveda Concept Salon, Blow dry - styling, Facials, Facials - Aveda, Hair Treatment, Haircut - Men's Cut, Haircut - Women's Cut, Keratin Straightening Treatment, Makeup, Massage, Men's Services, Nails - Manicures, Nails - Pedicures, Pure Privilege, Styling - Styles, Styling - Updos, Waxing
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, PayPal, Traveler's Check, Visa
Insurance:
None
Languages:
English