Brown Aveda Institute - Rocky River

Request an appointment!

91.3% of customers would refer friends and family to us.

Living in another state I don't get to Brown Aveda nearly as often as I would like, but have been going there since 2008 and have never been disappointed. The prices and quality of professionalism I receive there are amazing!

Brown Aveda Institute - Rocky River 5.0
2239 reviews
  • 5.0
1451 reviews
  • 4.0
398 reviews
  • 3.0
172 reviews
  • 2.0
116 reviews
  • 1.0
102 reviews

Page: 1 2 3 4 ... 224 Sort Reviews by: Date or Rating
  • 5.0
Rose
Brown Aveda Institute - Rocky River

I had Rose give me highlights this week. She did exactly what I wanted I am very happy. I know she graduates tomorrow. She will have a great career.

- 3 years ago

  • 3.0
I had a 2:00 appointment for a hair cut and eyebrow. I did not leave the facility until almost 6:00. The appointment took much too long; though I can appreciate that my stylist was trying to be precise, it seemed meticulous to a fault. Furthermore, the closer it got to closing time, the more unprofessional the instructors were behaving. I witnessed two walking while embracing one another, and many times, they would group up with students and chat playfully in full-view of clients. Once 5:00 came, I was within ear shot while one instructor shared stories about his Friday night out with 4 or 5 other students. Students were running by my chair, and carrying on as if they were just simply in a hallway between classes. Which, while it might be true that they are students, I am still a client and a customer, and their behavior should still be that of professionalism and maturity. Without clear lines drawn, however, regarding authority, I can see why this is not a practice at this particular establishment. I have visited this location before, a few years ago, and I received exemplary service, and a beautiful cut in a timely fashion. The instructor supervising my cut was a clear leader and professional in her trade, as was my student stylist. The student clearly heard my wishes and gave me great impur and it was overall, a great experience. This time was not as pleasant, obviously, and I hope this feedback helps in some way, to make changes regarding the atmosphere and behavior in front of clients.
Brown Aveda Institute - Rocky River

I had a 2:00 appointment for a hair cut and eyebrow. I did not leave the facility until almost 6:00. The appointment took much too long; though I can appreciate that my stylist was trying to be precise, it seemed meticulous to a fault.
Furthermore, the closer it got to closing time, the more unprofessional the instructors were behaving. I witnessed two walking while embracing one another, and many times, they would group up with students and chat playfully in full-view of clients. Once 5:00 came, I was within ear shot while one instructor shared stories about his Friday night out with 4 or 5 other students.
Students were running by my chair, and carrying on as if they were just simply in a hallway between classes. Which, while it might be true that they are students, I am still a client and a customer, and their behavior should still be that of professionalism and maturity.
Without clear lines drawn, however, regarding authority, I can see why this is not a practice at this particular establishment.
I have visited this location before, a few years ago, and I received exemplary service, and a beautiful cut in a timely fashion. The instructor supervising my cut was a clear leader and professional in her trade, as was my student stylist. The student clearly heard my wishes and gave me great impur and it was overall, a great experience.
This time was not as pleasant, obviously, and I hope this feedback helps in some way, to make changes regarding the atmosphere and behavior in front of clients.

- 7 days ago

  • 4.0
I had a great hair experience. My color and cut were outstanding.
Brown Aveda Institute - Rocky River

I had a great hair experience. My color and cut were outstanding.

- 7 days ago

  • 5.0
I had a really good experience! My student was very concerned about my comfort and my expectation.
Brown Aveda Institute - Rocky River

I had a really good experience! My student was very concerned about my comfort and my expectation.

- 8 days ago

  • 5.0
I love the way my hair was done, your student Mitch G. Who did my hair was so sweet and did an amazing job.
Brown Aveda Institute - Rocky River

I love the way my hair was done, your student Mitch G. Who did my hair was so sweet and did an amazing job.

- 10 days ago

  • 5.0
The recently new sign in method is complete chaos. My last visit I couldn't get to the counter to sign in.
Brown Aveda Institute - Rocky River

The recently new sign in method is complete chaos. My last visit I couldn't get to the counter to sign in.

- 12 days ago

  • 4.0
It was a very long appointment and I was pleased with the end result.
Brown Aveda Institute - Rocky River

It was a very long appointment and I was pleased with the end result.

- 15 days ago

  • 4.0
REALLY happy with my cut & color!
Brown Aveda Institute - Rocky River

REALLY happy with my cut & color!

- 15 days ago

  • 5.0
Great!
Brown Aveda Institute - Rocky River

Great!

- 16 days ago

  • 3.0
I have been coming to Brown Aveda for over 5 years now and 95% of the time am quite pleased. I know going in that it will take extra time but it is always worth it for the price and extra service you receive. This time however I was not happy with the extras or the cut. I have fine hair and was happy to finally have hair of length and asked that as little be cut as possible. The instructor asked if a half inch off would be ok and I said yes of course that is fine. Let's just say she was literally using a picture of Jennifer Aniston and I came out looking more like Jodie foster. The stylist seemed distracted the entire time and on one of her checks I could tell the instructor was surprised she missed some obvious things. The cut itself is fine--if that's what I asked for. I am very disappointed in how short it is and will make sure this stylist doesn't get me again. This was a rare occurrence here. I wouldn't keep coming back if thus was the norm.
Brown Aveda Institute - Rocky River

I have been coming to Brown Aveda for over 5 years now and 95% of the time am quite pleased. I know going in that it will take extra time but it is always worth it for the price and extra service you receive. This time however I was not happy with the extras or the cut. I have fine hair and was happy to finally have hair of length and asked that as little be cut as possible. The instructor asked if a half inch off would be ok and I said yes of course that is fine. Let's just say she was literally using a picture of Jennifer Aniston and I came out looking more like Jodie foster. The stylist seemed distracted the entire time and on one of her checks I could tell the instructor was surprised she missed some obvious things. The cut itself is fine--if that's what I asked for. I am very disappointed in how short it is and will make sure this stylist doesn't get me again. This was a rare occurrence here. I wouldn't keep coming back if thus was the norm.

- 16 days ago

  • 5.0
Always very pleased .
Brown Aveda Institute - Rocky River

Always very pleased .

- 16 days ago

Reviews with the seal are exclusively certified by Demandforce, Inc. to be from our customers.

Certifications & Memberships

AvedaPurePrivilege - Aveda Pure Privilege

Quick Facts

Brown Aveda Institute - Rocky River

19336 Detroit Rd Rocky RiverOH 44116
(440) 255-9494

Hours:
Mon, Sun: Closed,
Tue, Fri: 9:00 AM - 5:00 PM,
Wed - Thu: 9:00 AM - 9:00 PM,
Sat: 8:30 AM - 5:00 PM
Services Offered:
Aveda Concept Salon, Blow dry - styling, Facials, Facials - Aveda, Hair Treatment, Haircut - Men's Cut, Haircut - Women's Cut, Keratin Straightening Treatment, Makeup, Massage, Men's Services, Nails - Manicures, Nails - Pedicures, Pure Privilege, Styling - Styles, Styling - Updos, Waxing
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, PayPal, Traveler's Check, Visa
Insurance:
None
Languages:
English