I would like to see Copperfalls retain their employees . I have not been in the salon as much as I used to be. People come and go. Must be bad Management - owner. Not to be alle to retain People.
I bought the balance package (pedicure, massage, facial) to celebrate my birthday at Copperfalls. The massage was very relaxing and much needed. I would like to provide some suggestions for the facial. The facial was not relaxing for two reasons - it felt rushed and it was very noisy. There was a lot of background noise, including the faucet at full blast while doing 'dishes', which distracted me from enjoying the facial. The pedicure was nice.
The balance package comes with lunch. I ordered one of the salads and mentioned that I didn't want any meat on it. The salad had meat on it and the olive oil in the dressing was solidified. I know these are tiny details and normally I wouldn't even comment. I guess I was expecting the highest level of service to celebrate my birthday, time for me to wind down and reflect.
I had an incredibly relaxing 90 minute massage, it made my whole weekend.
Although I have had several massages at Copperfalls and have always been very pleased, I love the 90 minute Ashi massage that I recently scheduled. It was absolutely amazing!!!!!!!!!
I had the signature facial, which is what I usually get. This time Sara was unavailable, so I recieved the facial from someone else. It was the least relaxing facial I have ever received. It felt rushed, from application of product to the cleaning it off and somewhat harsh. I have never felt pain except for extractions and it bordered on painful at times. To top it off when I got home I realized I still had areas on my face with dried masque on them.
I would still recommend the spa, as the overall experience is great but only if the esthetician is Sara. Since this is my twice a year treat, I wont make that mistake again.
AWESOME MASSAGE BEST EVER