http://www.demandforced3.com/optometrist/111838 feeds from Demandforce Copyright 2008-2012. Demandforce, Inc. annettet I am so glad to be back in town, going to Dr. Merchant is the best decision I have ever made for eye care. None of that hussle and bussle or feeling they are to busy to give you undivided attention. You get all the attention you need. Thu,1 Nov 2012 20:46:12 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=111838&d3cp_rev=1611041 1611041 100 1 lauriec My husband and I visted Dr. Merchant for the first time recently. We were both really pleased with his services. The receptionist was friendly and helpful with our insurance. Dr. Merchant performed a thorough exam and was friendly and well informed. I liked his easy, and unassuming style. We will definitley continue to use him as our eye doctor. Wed,21 Dec 2011 17:30:50 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=111838&d3cp_rev=1019951 1019951 100 1 jerrys I was treated very nice and Ken did an excellent eye exam for me. Keep up the good work. Thanks, Jerry Fri,30 Sep 2011 03:05:17 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=111838&d3cp_rev=843471 843471 100 1 kerric Dr. Merchant is nice. He asks if you have any questions. Very informative. I feel like I should've known before hand that I wasn't going to be able to see for a couple of hours. His front office person lacks customer service skills,and is not very friendly. The price of his contacts are a little over double the price of an online site. The office is clean and nice. Overall is was a positive day. Wed,11 May 2011 03:19:24 -0700 Dear KC, I appreciate your review of my practice. I would like to address a few of the things that you disliked about your visit. First I would like to apologize for any rude behavior you encountered in my office. I would appreciate if you would e-mail me with more specifics and a description of the staff person involved so that I can take steps to remedy this. Secondly, the form that you signed giving you the choice of dilation does state that your vision will be blurry for approximately three hours. Maybe I need to verbally clarify that in the exam room as well. Finally, the price of the contacts that you are in, after insurance discounts and rebates, is 1.4 times higher than the internet site that you found. My price that the patient actually pays is less than one of the leading online contact lens sites when you consider rebates and discounts. In addition most insurance companies have an allowance for contacts which reduces the patient's out of pocket expense well below what they could buy them online for.In your particular case it is a better deal for you to buy online, however that doesn't apply to every contact lens available and to every patient's circumstances. Every patient has the ability to shop around for the best price they can get on contacts. Again, please e-mail me with more specifics so that I may make some improvements for a better experience for all. Thanks, Ken Merchant, O.D. kjmopt@att.net (P.S. This is an e-mail which no staff has access to) http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=111838&d3cp_rev=494301 494301 50 1