http://www.demandforced3.com/auto/109515 feeds from Demandforce Copyright 2008-2012. Demandforce, Inc. melissab I stopped by to see if I could get my car inspected. For a $16 fee, I was driven to work and then picked up. The guys that work at Scott's are extremely polite. I recommend people to Scott's whenever I can. Thank you!!! Thu,9 May 2013 06:16:49 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=2005671 2005671 100 1 cheryl ba I have taken my car to Mr. Ramm ever since I have been in Charlottesvile. I have always received excellent service. Tue,7 May 2013 14:03:41 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=2001171 2001171 100 1 dickh Scott keeps track of my aging vehicle's needs for maintenance and repair. I trust the diagnoses and appreciate the attentive, kind, professional care from everyone at Scott's Ivy Exxon. This past appointment, for transmission service, oil change, and tire rotation, the plan included replacing a windshield washer nozzle, but the mechanic overlooked it on the list. When Scott discovered the oversight, he saw to it that the minor matter was addressed ASAP. I'm delighted with the dependable service, including shuttle service. Wed,1 May 2013 07:34:14 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1985981 1985981 100 1 walter (skip)p The service has always been great. However on my last visit, April 18, 2013, my vehicle was not ready until late in the day, very close to the 5:30pm shuttle cut off time. I dropped my vehicle off for an oil change, no tire rotation at 9:30am. When they called to let me know that the car was ready (around 4:45pm), I advised Scott that I would not be home to be picked up until 5:30 as I was picking up my daughter in White Hall. I was told that they could NOT get me until the following day if I wasn't ready now. I advised that I needed the car for a 6:30am departure for a trip to Richmond. Scott was firm and unyielding and would not come get me if it would put his shuttle on the road after the cut off time. I understand the need to have set time limits on the shuttle service, however clearly he could have made an effort to go the extra mile and please a customer. When I finally picked up my car, Scott had the nerve to tell me that I should have told him that I needed my car at the end of the day when I dropped it off that morning. I suggested that maybe they should ask the customer when they need their vehicle. It makes good business sense to include that question when they are doing the intake on the vehicle with the customer and not leave it to the customer who might have assumed that since the vehicle is being dropped off early that it would be ready early. I didn't think that they would leave me stranded. Sun,28 Apr 2013 11:16:20 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1980171 1980171 40 1 timm Professional and friendly Wed,24 Apr 2013 05:12:58 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1967621 1967621 80 1 joel & sueh Exhaustive analysis and checks with timely and courteous repairs. Outstanding service!! Recommended Scott's Ivy Exxon to multiple friends in the last month and my neighbor just his weekend. Mon,22 Apr 2013 07:06:49 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1963191 1963191 100 1 heidif I always appreciate the ability to understand what is being done, WHY it needs to be done and the opportunity to PLAN for future car maintenance plans. The staff and owners are like family to myself an my girls! Mon,22 Apr 2013 07:04:11 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1963181 1963181 100 1 geneb Fast, Friendly service. Support your neighborhood businesses. Thu,18 Apr 2013 04:55:29 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1953131 1953131 100 1 dabneyw very satisfied Sat,13 Apr 2013 08:58:06 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1942971 1942971 100 1 carlb Outstanding, as always. And I appreciated the free coupon, of course, and fluid levels topped off, and the free wiper blades. I didn't really _need_ the oil change, since I'd driven only 400 miles, but...fresh oil is always better, and now I can stretch out my time a few more months before visiting this summer. Great service, too, by Chris. The courtesy vehicle service is great, and I had an imprecise schedule. Chris worked well with that to help me. The phone calls to let me know things are ready were helpful, also. Thanks! Sat,13 Apr 2013 06:41:56 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1942361 1942361 100 1 kimberlyc I have rarely experienced such comprehensive evaluation of the condition of my vehicle from a service center! Not to mention same-day service; shuttle service to/from my office; only performed and resolved what I asked them to do, but checked other things as well for safety, at no cost; no service performed w/out a phone call to inform of vehicle condition and pricing!!! Thu,11 Apr 2013 07:10:46 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1936261 1936261 100 1 tomm Very helpful to us and relatives when we needed them. Wed,10 Apr 2013 13:02:54 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1934171 1934171 100 1 colleenb Great service! Wed,3 Apr 2013 06:42:45 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1914731 1914731 100 1 carlb Great service, as always. Sun,24 Mar 2013 16:18:09 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1893271 1893271 100 1 benk Every time I come by with a concern about my car, Scott is willing to look at it or take it for a drive to check out the problem. His service is prompt, sincere, and thorough. I highly recommend getting your car service done at Scott's Ivy Exxon! Fri,22 Mar 2013 11:20:36 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1888641 1888641 100 1 kevink Great work. Thanks for reviewing everything with me. Fri,15 Mar 2013 10:06:27 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1870411 1870411 100 1 roberts Your service was excellent as usual Wed,13 Mar 2013 05:45:42 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1862571 1862571 100 1 richardr Good job, and staff were all friendly and responsive. However, 1.5 hours for a regular state inspection, when I was there at 7:30 a.m., seems too long. Tue,12 Mar 2013 05:02:42 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1859591 1859591 80 1 dans I am a return customer, and will continue to be. The highest quality of service and the best attitude. Thu,28 Feb 2013 07:55:02 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1828621 1828621 100 1 justo & nancyc When you have a car like a SAAB, complex and out of bussiness, it is almost a miracle that a local Exxon Station in our IVY/Crozet community is competent in diagnosing, getting parts and succesfully repairing significant problems like a failed starter motor. The new Scott,s IVY Exxon is such service. I am pleased to recommend them to all neighbors in this Westside of 250. Justo Campa MD Thu,21 Feb 2013 10:34:56 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1810601 1810601 100 1 justo & nancyc When you have a car like a SAAB, complex and out of bussiness, it is almost a miracle that a local Exxon Station in our IVY/Crozet community is competent in diagnosing, getting parts and succesfully repairing significant problems like a failed starter motor. The new Scott,s IVY Exxon is such service. I am pleased to recommend them to all neighbors in this Westside of 250. Justo Campa MD Thu,21 Feb 2013 10:34:35 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1810591 1810591 100 1 hannas Thank you for your timely and thorough service, I was so surprised that the car was also vacuumed! Thu,21 Feb 2013 05:33:42 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1808871 1808871 100 1 lens Identified the problem and solved it at a reasonable price. Wed,20 Feb 2013 02:53:44 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1804671 1804671 100 1 dickh My "check engine" light and two others came on. My oil was fine. I drove slowly to the nearest service station, Scott's Ivy Exxon, which happens to be a 10-minute walk from my cottage. Scott and crew were friendly, professional, and accommodating. The computer diagnosis revealed the problem: cylinder misfires due to failing plugs and coils. Also, the thorough overall diagnosis revealed precisely what I already knew about brakes, tires, washer blades, etc. Scott didn't press me to address any other issues, just the pressing one--a strong indication of his integrity. I talked with my usual mechanic, in C'ville, whom I also trust. He does great work for a reasonable price. So does Ivy Exxon. I know Scott's fine reputation from the Barrack's Road shop. All things considered, including my saving of a towing fee, I elected to have Ivy Exxon do the work. I have every confidence it will be first rate. Mon,18 Feb 2013 06:55:10 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1801201 1801201 100 1 karen & wb Honest, efficient, helpful staff and excellent service. Fri,15 Feb 2013 21:07:22 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=109515&d3cp_rev=1797331 1797331 100 1