http://www.demandforced3.com/dentist/106005 feeds from Demandforce Copyright 2008-2012. Demandforce, Inc. breanat Dr. Garfollo was excellent. Funny and personable and skilled as a dentist. Fri,10 May 2013 11:02:04 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1965901 1965901 100 1 guyn Hygenist was absolutely the best in service, thoroughness and excellent customer care...as usual:-) The check-out receptionist is a completely different story as she is a difficult, nasty and condescending. Frankly, I have no idea why you still have her hired at this otherwise excellent dentist office! My wife and I always have problems dealing with her in the past. But no matter, everyone else is so good we can ignore the one flaw in the organization! Fri,10 May 2013 08:04:53 -0700 At San Diego Dentistry Studio, we are a team. When a negative review is left online regarding one of our staff members labeled as a flaw to the organization, it hurts the entire team. It is never our intention to upset our patients. We are all working very hard to provide an outstanding experience for our patients. If you ever have a negative interaction with a staff member, please contact me directly so that I may have an opportunity to rectify your concern in a prompt manner-prior to leaving a negative online review. We welcome any opportunity to improve on the way we do business and we are always willing to work diligently at it. I would still love the opportunity to discuss this matter in detail with you. I was present during this interaction-which is why I am a little puzzled regarding your review. I will certainly be in touch. Kind regards, Tricia W. (Office Manager) http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1965251 1965251 100 1 michaelm Always a great experience!! Thu,9 May 2013 08:17:24 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1962361 1962361 100 1 lisam I appreciate the care and concern my hygienist has for my dental health. She always encourages me to take the effort to take better care of my teeth. She remembers to ask about my family, and makes me feel like a part of the family. Wed,8 May 2013 06:35:42 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1958561 1958561 100 1 vanessaj Everyone is so nice and professional! I have had horrible experiences in the past, but Dr. Garofolo and his staff changed my entire outlook. Thanks!! I am a big baby when it comes to the dentist. They were very patient and didn't make me feel bad about it. Sun,5 May 2013 08:54:10 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1953701 1953701 100 1 robertb The beautiful office decor, scenic outdoor views and professional friendly staff makes going to the dentist almost painless. Tue,23 Apr 2013 14:01:49 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1922871 1922871 100 1 patriciaj Have been with Dr. Garfolo for quit some time and have always had a positive experience. Sat,20 Apr 2013 09:45:30 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1921671 1921671 100 1 glenb Too much harrasment to schedule work I can't afford. We're a family of 3. We're still paying on $10,000 worth of work from last year, and you're hassling us to schedule another $10,000 worth of work this year. On top of it, you remind us that you're watching another 4-5 teeth that will surely lead to thousands more. At this rate, replacing our teeth with permanent teeth seems like a more viable option. Your matter of fact attitude, like there's nothing else that matters in life compared to pouring more money into our teeth, has left me pretty disgusted. Mon,8 Apr 2013 06:22:45 -0700 Thank you so much for your feedback. As a dental provider, it is our responsibility to address any areas that are not dentally sound. It is also our responsibility to come up with a clinical treatment plan that will bring the patient's oral condition back to a healthy state. We educate and advise our patients: why the treatment needs to be done, prioritize the treatment (most urgent to least urgent) including any suspicious areas, coordinate insurance benefits (if any), book the appointments needed and complete treatment. That is our responsibility and ethical obligation as a provider of healthcare. Ultimately, we understand that it is our patients choice as to complete the diagnosed treatment. We apologize if our attempt to fill our ethical obligation left you feeling upset, it was never our intention. Thank you again for your feedback. http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1896481 1896481 60 1 donnam I have recommended Dr Garofolo to many others who have all told me they are as happy with the practice as I am. Tue,2 Apr 2013 07:14:02 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1882951 1882951 100 1 steves Very professional and courteous staff. As much as I hate going to the dentist, you make the experience as pleasant and painless as possible. Thanks for the great work! Fri,22 Mar 2013 18:32:53 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1864571 1864571 100 1 francesd Although I still have reservations about coming to the dentist (this dates back to my teen-age years when i did not care for my dentist), I find the SD Dentistry always a pleasant experience. Just pray I don't ever need to have extensive or painful work to be done. Thank you so much. Thu,21 Mar 2013 12:17:47 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1861321 1861321 100 1 phyllisg I am a long time patient and I am always treated great . Everyone is very friendly and helpful. Tue,19 Mar 2013 13:46:28 -0700 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1855481 1855481 100 1 nancyh Everything went smoothly. I got a good cleaning and good advice from An. Mon,18 Mar 2013 08:54:11 -0700 Thanks for the great review!! We love referrals too! If you have a referral of a friend or loved one, please give them our information! Thanks again! http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1852831 1852831 100 1 lindan I like the people and am happy with the dental work. Cannot figure out the billing. Feel like I am being taken advantage of. I always end up paying lots more than I was quoted. Seems like the billing person is not famliar with dealing with insurance companies. Fri,8 Mar 2013 15:54:57 -0800 Thank you so much for your feedback. We always strive to be as accurate as possible when giving estimates on your insurance coverage. Here is a brief overview of the PPO process: -WE have a contract with "XYZ" Insurance and agree to charge according to "XYZ" list of discounted, pre-negotiated fees for covered patients. -YOU have a contract with "XYZ" insurance and they agree to pay a portion of those discounted fees according to the specific coverage you have elected. -YOU have dental treatment completed and incur an expense, which is discounted according to "XYZ" fee schedule. -WE accept 'XYZ" Insurance, Visa, Mastercard, American Express, Discover and check as a method to pay this expense. -WE do our very best to get accurate information as to what coverage your insurance has agreed to according to THEIR contract with YOU. -THEY never guarantee any of the information THEY give to us and as a result, WE are left to "estimate" based on the information they give to us. -WE collect the "estimated" patient share at the time of service, and bill "XYZ" Insurance. -If THEY pay more than expected, you would receive a refund of the difference-if they pay less than expected, you would have a balance due of the difference. We most certainly are sorry that you feel we have taken advantage in any way. Sometimes insurance companies are difficult to obtain payment and we do our very best to give them as much information as they will need to process the claims. We are very sorry if this is misconstrued in any other way. Insurance companies always send something called an explanation of benefits, or "EOB" and they specify what the exact patient share of cost is once the claim has been processed. If you do not receive these, you may want to be sure that they have your accurate mailing address. We KNOW dental insurance can be frustrating because that's what we do all day long-we do our very best to get as accurate information as possible. Just remember, WE are on YOUR side! We want to retain all of our patients for life and would never intentionally do something to jeopardize our relationship with you. Thank you again for your valuable feedback. http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1834701 1834701 20 1 roberts This is the best dentist office i've ever been to. The staff are super friendly and the doctor is super gentle and communicates clearly. Wed,6 Mar 2013 07:29:44 -0800 What a GREAT compliment!! Thank you!! We are accepting new patients and we would greatly appreciate any you may have! Thanks again for your kind words! http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1827301 1827301 100 1 kathryny Another (2nd) 3 hour session - no discomfort and very little discomfort afterwards. And I LOVE the look of the crowns both permament & temporary!!! Sat,23 Feb 2013 07:51:24 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1804361 1804361 100 1 lindam Very professional. Clean. Beautiful view of the park including a lake with ducks. Gorgeous! Friendly staff catering to your individual needs. In case of a filling, crown, etc. that will take a few minutes and you might be a little anxious about, they provide earphones and your choice of music helping you to feel more calm and relaxed. Fri,22 Feb 2013 09:40:14 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1802761 1802761 100 1 steves Fabulously professional staff and immaculate facilities. This is what professional dentistry should aspire to be. Wed,20 Feb 2013 07:25:40 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1796021 1796021 100 1 kathryny I'm happy with the services provided by this office. The staff are the best I've encountered anywhere.... very focused on patient comfort and education. I can count on as painless a visit as reasonably possible and procedures, actions, recommendations, expected costs are always clearly discussed. Mon,18 Feb 2013 10:10:42 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1791651 1791651 100 1 guyn Absolutely the best! Fri,8 Feb 2013 09:26:25 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1772921 1772921 100 1 stevenm Wow! Incredibly friendly and professional services and I had three fillings completed in under 45 minutes! I'll be back and I'm referring my family to Dr. Garofolo, too. Thu,31 Jan 2013 09:18:07 -0800 Thank you so much for your kind words! We would LOVE to welcome your friends and family to our practice! Thanks again! http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1754381 1754381 100 1 sharonw Friendly, thorough (exam, treatment, advice, & quotes). Great as usual! Thu,31 Jan 2013 07:31:30 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1753951 1753951 100 1 alejandrap It was a 35-40 minute wait before I was seen. This is not my first visit there, however and this is the first time I have experienced this. Usually it is very prompt service. Once I was in the back, it was the pleasant and professional service as usual. Wed,30 Jan 2013 07:18:18 -0800 Thank you so much for your feedback. We know your time is valuable and we are very sorry for any wait you may have had at your last appointment. As you mentioned, we are very prompt and it is rare when a patient has to wait. Thanks again for your feedback! http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1751001 1751001 60 1 maryk very friendly, professional staff. Gentle dental cleaning. Beautiful office. Everyone works hard to make you feel welcome and comfortable. Tue,29 Jan 2013 17:17:24 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1749451 1749451 100 1 jenniferb Zaree does a great job! Fri,18 Jan 2013 07:58:19 -0800 http://www.demandforced3.com/b/1.0/1/review/reviews.jsp?d3cp_exid=106005&d3cp_rev=1725891 1725891 100 1