Reviews

Salon 117 & Essence Day Spa

Average Star Rating 5 stars 97.6% of 463 reviewers would refer us

3 stars DEBRA D Customer since 2013

I love Katie L. who has done my hair for 4 plus years. I do think the salon needs some updating. It has looked the same the entire time I have been going there and it looks very tired inside. It needs new colors, updated fixtures, Fresh flowers. Each stylists station is very drab. Add something. Everything is very generic. Hire a designer and add some personality!

8 years ago

Salon 117 & Essence Day Spa replied:

Thank you for your input Debra. We look forward to seeing you in the future. Enjoy your Holidays.

Janet

5 stars CHRISTINA S Customer since 2006

I have gone to Salon 117 for about 5 years for facials with Ronella, who is the best I have ever been to. She is European trained and has continued to educate herself with the best in the industry; she really knows her business and uses only the best products and is thorough. However, this is the first time I have gone to the salon and had to hunt for a robe. There were none in any of the lockers, and the slippers were men's sized, (even though I was in the Women's locker room),so I was walking out of them on the way to the facial room.

8 years ago

Salon 117 & Essence Day Spa replied:

Dear Christina,

I apologize for the missing robes and the wrong size slippers. I will definitely be speaking to my staff, this is unacceptable. We at salon 117 want our guest to have the best service which means we have to be able to give that to you. I am glad that you enjoyed your service with Ronela and we look forward to seeing you again.

Sincerely,

Janet

Salon Manager

2 stars Anonymous Verified customer

I just received a facial and overall the facial was average. however I was extremely disappointed at checkout when I learned that my aesthetician had added a $15 charge to the bil. She did this without asking me. When I asked the receptionist why there was a charge added all she could say is " it looks like she did extra something " Last time I received a facial from here I was extremely happy, so i'm definitely bummed out.

8 years ago

Salon 117 & Essence Day Spa replied:

I am very sorry that your skin care specialist did not inform you of the upgrade. I will bring this to her attention. The front desk receptionist should have made every effort to find out for you what the upgrade was,I have spoken to her about this. We want your next experience with us to be a pleasant one and we do appreciate your feedback so we can give our guest the best of service.

Thank you,

Janet

Salon Manager

3 stars ANN MARIE S Customer since 1998

My appointment was incorrect as to the service to be provided and no one called me to tell of the error

8 years ago

Salon 117 & Essence Day Spa replied:

Dear Ann Marie,

I am sorry that your appointment was not booked properly. If we had known before hand we definitely would have informed you of the error. For your inconvenience I will have a gift card at the front desk for you that you can use toward your next pedicure with Delores. We look forward to seeing you January 20th, 2016 for you next appointment with Delores.

Sincerely,

Janet

Salon Manager

5 stars VAL B Customer since 2009