Garry's Service Center

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98.7% of customers would refer friends and family to us.

We brought our dodge stratus car in a couple weeks ago to get it checked for a few issues and we clearly stated what the issues were in order to get estimates on how much the cost would be. We also requested for an oil change since it needed one.

We brought our car in the morning and picked it up after the place was closed in the evening to find an expensive bill for absolutely nothing that they did on our car.

We told them the issues that we had on our car and they simply checked the car, confirmed that "yes" we did have those issues on a sheet of paper, and charged us over $100. We didn't even get an oil change that we requested for. We will not be returning to Gary's.

Comments from the automotive shop
Jason came into the shop requesting us to diagnose a power steering and starting issue. The starting issue has to do with an aftermarket remote starter that was originally wired poorly and now is causing multiple issues with starting the car. The tracing of wires and checking electrical continuity itself took over an hour. The technician also diagnosed the power steering issues and we offered a solution. Finally the technician identified several severe safety issues going on with the car including bald tires, ball joints that were to the point of almost failing, multiple oil leaks, tie rods with excessive play, and an engine misfire. The car is simply not safe to drive. After discussing our findings with Jason, he declined any service so the oil change was not performed. Jason was charged for less than 1.25 hours of work to diagnose the two issues he requested that we look at although the technician worked on the car for over two hours. I understand that Jason was disappointed to find out the overall condition of his car but being upset for a bill of $100 for two hours of work and not performing an oil change that he later declined seems unreasonable.
Garry's Service Center 1.0
152 reviews
  • 5.0
133 reviews
  • 4.0
11 reviews
  • 3.0
1 reviews
  • 2.0
4 reviews
  • 1.0
3 reviews

Page: 1 2 3 4 ... 16 Sort Reviews by: Date or Rating
  • 5.0
Good work, done quickly, and with...
Garry's Service Center

Good work, done quickly, and with a loaner to drive.

- 5 days ago

  • 5.0
Excellent service, reasonable prices...
Garry's Service Center

Excellent service, reasonable prices and honest service advisors. What more can you ask for? Garry's is the best service center I have ever experienced in 30 years of driving.

- 9 days ago

  • 5.0
Garry's is consistently responsive...
Garry's Service Center

Garry's is consistently responsive and thorough, approachable and competent.

- 12 days ago

  • 5.0
You guys are always so pleasant.
Garry's Service Center

You guys are always so pleasant. Thank you.

- 12 days ago

  • 5.0
I love taking my car here! The...
Garry's Service Center

I love taking my car here! The staff are friendly, honest, and they always know what they can do to fix it. They are fast, too. The waiting room has drinks, snacks, and even toys, ehich is great for my little one! They have free loaner cars if you need one, or they will give you a ride to home or work, too. I will never take my car anywhere else now. Thank you for being so awesome!

- 20 days ago

  • 3.0
car took longer then expected for...
Garry's Service Center

car took longer then expected for servicing
tires should have been disposed of last visit when putting on snow tires as not much wear left on them and stored over the winter and just have to buy new tires in another month

- 1 months ago

  • 5.0
As usual, always a great experience...
Garry's Service Center

As usual, always a great experience at Garry's. Their technical expertise is second to none, and the customer service is the best. I would never take my A4 anywhere else.

- 1 months ago

  • 5.0
Fabulous service - very knowledgable...
Garry's Service Center

Fabulous service - very knowledgable

- 1 months ago

  • 5.0
...costly wear and tear maintenance,...
Garry's Service Center

...costly wear and tear maintenance, but excellent care and trusted service always.... The free use of the loaner vehicle was an additonal bonus! Sending thanks and appreciation to Cheryl, Jeff and especially to Kyle----their competent service tech!

- 1 months ago

  • 5.0
Garry's had my back when I brought...
Garry's Service Center

Garry's had my back when I brought my car in for a fender bender. They gave me a loaner car and wrangled with the insurance company. I am grateful that they had my back! The work that they did on replacing my bumper was great too.

- 2 months ago

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Certifications & Memberships

ASE - Automotive Service Excellence CarCareCouncil - The Car Care Council ATIStacked - Automotive Training Institute

Quick Facts

Garry's Service Center

323 South Main Street ConcordNH 03301
(603) 224-9541

Hours:
Mon - Fri: 7:30 AM - 5:00 PM,
Sat - Sun: Closed
Services Offered:
Alternators and Starters, Domestic Repair, Electric Repair, Electrical Repair, European Repair, Foreign Repair, General Repair (Aftermarket), Import Repair, Japanese Repair, Muffler & Exhaust Repair, Oil Change Facility, Radiator Repair, Service Department, Tire & Brake Repair, Transmission & Clutch Repair
Payment:
American Express, Cash, Check, Debit, Discover, Mastercard, Visa
Insurance:
None
Languages:
English