Reviews
JW Salon
5 stars Jennifer M Featured review
I'm always happy with James' work. He's honest with his opinions on what will or will not work for my hair, and it always looks great when he's done. Additionally, he's very friendly, and I'm very comfortable while at the salon.
2 stars macy Verified customer
Had an appointment , no one was there. Not a surprise. I shall return....
5 stars Shelley P Customer since 2013
Love James! Really knows how to cut and color!
2 stars Anonymous Verified customer
My experience with James this time was disappointing. I had e-mailed the salon previous to making the appointment to inquire about a discount e-mail I had received. I wanted to now if I could use it for my next appointment and Dennis responded it would be honored anytime. At the appointment, it soon became pretty obvious that James was less than pleased with this. Without even a greeting, he asked to see the e-mail (which I had brought w/ me just in case). He mentioned it was expired and I showed him the exchange with Dennis. After asking what I wanted, it was 'silent treatment haircut time'. At no point during the haircut he asked if that length was okay (mind you I had had a fantastic experience the first time, so I knew what to expect). Not only he ended up cutting more hair than I asked for, but did not blow dry the hair all the way through. I guess he was expecting I would be cheap on the tip which I wasn't (I have manners). No 'thank you' or 'even have a good day'. The customer service was borderline rude. If he had a problem with the discount he could have said so, but being passive-aggressive seemed to be more his style.
JW Salon replied:
Thank you for your honest feedback. I apologize your experience at JW Salon was less than enjoyable. I can assure you that as proprietors of JW Salon, this had nothing to do with the use of a coupon or an expectation of a gratuity.
I have spoken with James, and his perception of your visit is different than you describe.
As I?m confident you can concur, based on your first visit, the service you received February 22nd is not typical of what we offer at JW Salon.
Please contact me at your earliest convenience. We would like to offer you a gesture of goodwill. We realize you have numerous salons to choose from in the area. We do value you and your patronage to JW Salon!
Best Regards,
Dennis
954-537-4877
954-495-5612 (cell)
5 stars Renee C Customer since 2001
James is wonderful. Always upbeat and makes you feel uncomfortable. I would highly recommend JW Salon.
4 stars Anonymous Verified customer
Needed color and hair cut. James did a fantastic job with both
5 stars Joyce W Customer since 2014
It was the best hair cut and highlights that I've had. Clean friendly atmosphere and on time.
5 stars Linda H Customer since 2014
great cut and had a great time. we will back next year for another cut thanks again Linda
5 stars Ligia J Customer since 2013
Great experience. James listens to his clients.
5 stars Anonymous Verified customer
The best ever! The color is great as well as the cut and the styling held up through the weekend! I have stubborn gray temples and James did a fine job of covering them!
5 stars Dorothy S Customer since 2014
A great experience! Everything was top notch and I felt like a million $s when I left. James was very sincere and the haircut and style the best that I have had in many years. Will be back soon.