Reviews
Ganaraska Animal Clinic
4 stars Patrick M Featured review
I have been taking my pets here for about 20 years. I was always happy with Dr. Shand and her prices were reasonable. Today I'm not happy about one thing. I just took my kitten in for a booster shot. When I paid my bill (over $90) I think I was in shock and didn't say anything. When I got home and examined the bill, it was then that I saw I was billed $65 for an exam. I brought my kitten in for a needle, not an exam. I am retired with a very limited fixed income. I don't mind paying for something that was absolutely needed or asked for. My kitten had been examined and first needles given 5 weeks earlier, just before I adopted her. I did not want or expect an exam. I was expecting a bill for about $20 or $25. That being said, maybe I should have expected an exam. Or maybe I should have been told that an exam would be needed for her first visit. I don't know. It's not like I do this everyday. On a positive note, I find the new veterinarians and staff knowledgeable, helpful and friendly. The wait times and prices are reasonable. I will still be bringing her in to be spayed in about 7 weeks.
Ganaraska Animal Clinic replied:
Thank-you for your response, sorry that this wasn't explained during your time in the clinic. For every animal we give anything to, whether a vaccination, or medication, or surgery we have to examine the pet first by law. We need to have what is called a valid Veterinarian-Client-Patient relationship, which means we have to have taken a medical history and examined the pet within 1 year, and prior to giving any vaccination. So this means, unfortunately, that an exam must be done before any animal is vaccinated anywhere in Ontario (and I think in every other province and state). If you have any other questions or concerns please call or email so we can help.
5 stars Anonymous Verified customer
always helpful, always friendly.
4 stars Ayla M Customer since 2016
You guys where really helpful when we came there and the people there where really nice
5 stars Hailey F Customer since 2012
You guys are great! Thanks for taking good care of Gordon
5 stars Caroline J Customer since 2001
Execellent, as always!
4 stars Edward S Customer since 2001
As usual we r always pleased with the care and attention that is giving to our dog's care. The staff r polite and attentive and r great at scheduling without delay.
1 stars Anonymous Verified customer
Caring people from the door to the office inclusive
5 stars Anonymous Verified customer
Everything was fine, as usual!
5 stars Jack L Customer since 2012
Great friendly people, who care about my furry family members.
5 stars Roger P Customer since 2002
Great place
5 stars Liane C Customer since 2016
It was a very positive experience.