Reviews
Siskiyou Import Services
4 stars Mick C Customer since 2015
We have a 7 year old Toyota that was at the point of aging beyond the timeline of the little maintenance record provided by Toyota. We plan to keep the car for another 100,000 miles if possible, so I looked for a good local repair place. Siskiyou import services was recommended to me. I had just put new tires on the car and while this was being done by another business, they commented that the rear shocks were leaking and needed replacing. When I took the car to Siskiyou for an evaluation they told me they could see no sign of leakage on the shocks. I decided to let them do the big 120,000 maintenance. They provided great customer service while dropping off and picking up. Their prices are not cheap but they were less than those charged by the dealer. It is hard to evaluate car maintenance unless you are also skilled in car repair but from my experience to date I intend to use them again.
Siskiyou Import Services replied:
Thank you for the review, Mick! Providing great customer service to people involves many things, but is always based in honesty. We look forward to working with you for years to come.
~Heather, Bow and the Team at Siskiyou Imports
5 stars Anonymous Verified customer
Quick attention to a situation with an old car. Patient, great advice, very competent.
Siskiyou Import Services replied:
Thank you for taking the time to give us feedback on your experience at Siskiyou Imports!
5 stars Alison U Customer since 2014
Wonderful customer service and honest answers. Thank you!
Siskiyou Import Services replied:
Thanks for the review, Alison! We look forward to seeing you in the future.
~Heather, Bow and the Team at Siskiyou Imports
5 stars Anonymous Verified customer
Service provided on time and reasonably priced.
Siskiyou Import Services replied:
Thank you! We're pleased to have offered you the kind of service you were looking for!! ~ Heather, Bow and the Team at Siskiyou Imports
2 stars Thad M Customer since 2013
Took my Jett's in two wks ago and was told it was a loose wire causing my car not to start... I paid over $80.00 for this service. Two wks later car wouldn't start again took it back and was told they couldn't find ant problem must be the fairly new battery I had. I agreed to purchase a battery from them but was shocked to see that they charged me close to $80 to instal new battery! Seriously I will be looking for new place to take my car... I am disappointed as this establishment is so close to my house... The interesting thing about all this is when my wife was stuck and needed a jump the kind man who helped her was the father of the owner and he had reassured her not to worry that his son totally guarantees his work.... Disappointed to say the least
2 stars Jim L Customer since 2014
I had my ignition lock cylinder fail, so I took it to Siskiyou Imports. This was my first visit to this business. I was told that it would cost around $680.00 to fix it, which included getting the new lock keyed to the existing keys. When the bill came it was $844.00. I was charged over $500 for the lock cylinder. You can get them on the internet for less than $200.00.
Then I was told my front brakes were wore out and needed to be replaced and that it was going to cost $450 because he could not get aftermarket parts and also the rotors needed to be replaced. I did not have them work on the brakes. After I got the car back I took the vehicle to the brake guy that I have been working with for the last 12 years, and he said that the brakes did need to be replaced, then I watched him put a caliper on the rotor and he said that the rotors had very little wear on them and did not need to be replaced. This same guy had done the brake job on this car previously and had used Napa parts.....so it's not true that you can't get aftermarket parts for this car (he charged me $215 for the previous brake job).
I was also informed that I had a leaking strut and they all needed to be replaced. That was going to cost another $1100. Then there was the 90,000 mile service (which absolutely needs to be done) another $1800. These prices are extremely high.
So how am I to feel about Siskiyou Imports? Well, I will not return to this business and will not recommend them to others.
Siskiyou Import Services replied:
Jim,
Thank you for taking the time to leave us feedback. All of our customers' comments are welcome. One of your concerns seems to be about aftermarket parts vs. factory parts. We have found that there are times when aftermarket parts do not deliver the level of quality we look for when completing a repair. In those instances where experience has shown us that a factory part is the best choice we do recommend their use. Siskiyou Imports will always install the highest quality parts needed for the repair because that enables us to guarantee that our customers are receiving the very best in long term repairs. We are committed to customer satisfaction and would be happy to discuss your experience further. Please call 541-482-8162 and ask for Bow.
~Heather, Bow and the Team at Siskiyou Imports
5 stars Janet G Customer since 2005
Always great, courteous, and informative service.
I so appreciate the peace of mind I have on the road,
knowing Siskiyou Imports takes care of my car.
Siskiyou Import Services replied:
Thank you for the feedback, Janet! Giving our customers all of the information they need so that they can make decisions about car repair and maintenance is something we really enjoy doing. We look forward to working with you next time! ~Heather, Bow and the Team at Siskiyou Imports
5 stars Ken R Customer since 2013
The usual friendly, reliable, prompt service. We trust both our Toyotas to Siskiyou Imports.
Siskiyou Import Services replied:
Thanks for the review, Ken! We look forward to working with you and your Toyotas for years to come.
~ Heather, Bow and the Team at Siskiyou Imports
5 stars Bob H Customer since 2005
I've been going to Siskyou Imports fro many years with great satisfaction.
Just a few days ago my radiator sprang a leak, two days before I was planning to leave on a road trip. i drove straight there, Bow immediately ordered a new radiator, installed it right away, and I had my car back in about two hours.
Bravo!
Siskiyou Import Services replied:
Thanks for the review, Bob! We're proud to have been able to give you such good service and look forward to working with you for years to come.
~Heather, Bow and the Team at Siskiyou Imports
5 stars Lorraine V Customer since 2013
took my Avalon in to Siskiyou Import after seeing an engine check light on. Jason scanned the computer with some nifty looking instrument and said car needed an ignition coil. fixed a day later. what more can you ask?
Siskiyou Import Services replied:
Thanks for the review, Lorraine! We're glad that we were able to help you so promptly and look forward to working with you in the future.
~Heather, Bow and the Team at Siskiyou Imports