Reviews
Aarrow Transmissions & Automotive
1 stars Anonymous Featured review
I came for a state inspection. My car had previously failed due to the rear blinker light being out. NTB tried to charge me $100 to repair it. I had the light repaired and every time I tried to go back to NTB they didn’t have time to re-do the inspection. So I scheduled with Aarrow. I just brought this car, it had already passed the NJ inspection and it was inspected again before I brought it. Passed everything. So I know nothing was wrong with the car. Aarrow failed it citing the car “did not have sufficient heat blowing out” and the battery tray was “missing.” I immediately asked for my car back. The mechanic proceeds to pull out 2 long screws saying these were just tossing around in the car. Nothing was tossing around in the car. I literally drove it from NJ back to VA with no sounds, sufficient heat, each cold morning, I have no issue defrosting my vehicle’s windshield and side mirrors. I felt as if they were looking for an issue and intentionally messing with my car. There is no way 3 full/complete inspections (2 of which were state and one was a full inspection done before I brought the vehicle) were done on that vehicle and no one noted an issue with the battery tray nor a heating issue. While the gentlemen up front tried to be polite, I was highly upset and irritated. I felt as a young woman Aarrows was trying to give me the run around. The men up front told me that each mechanic looks for different things during an inspection. I have a list of what is supposed to be checked off and neither of those things were on it. He said the mechanic “felt as if the heat was not sufficient.” Who is he to determine how sufficient heat is for me? If I don’t have an issue and have had enough heat to keep me warm for the month that I’ve had the vehicle!
Aarrow Transmissions & Automotive replied:
Ms. Granum,
We understand your frustration regarding your vehicle safety inspection. We understand that going to different repair facilities for State Inspections that there can be conflicting results. We perform our safety inspections the same way with every vehicle, we follow the guidelines Virginia State Police. We appreciate you taking the time to voice your concern. Please give us a call and we will be glad to talk with you on all of these matters.
Aarrow Management.
5 stars David G Customer since 2024
11/10
5 stars Kim B Customer since 2024
A pleasure to deal with. I like how they sent texts and emails with updates and information. I like that the work was done quickly, much sooner than expected. I will definitely be back!
5 stars David W Customer since 2017
Excellent professional and friendly staff.
5 stars Robert B Customer since 2024
Excellent work.
4 stars Michelle W Customer since 2023
Good service, keeps you informed, detail, personable.
1 stars Allen F Customer since 2017
I am very disappointed in my latest service. I would be happy to talk to a manager/owner about my experience.
5 stars Marlowe G Customer since 2024
I had a great experience and was very well informed on what needed to be done for my car. Thank you so much.
5 stars Gerry F Customer since 2021
Outstanding customer experience.
5 stars David W Customer since 2017
As always, the service is excellent and right on time. The people there provide excellent service and customer courtesy. Highly recommend them for any of your Automotive or truck needs. They are well worth it.
5 stars Katy H Customer since 2024
Everyone here is so nice and they were not pushing sales on you. This will definitely be where I take my vehicle from now on. Definitely recommend!