LOVED IT! The whole staff was very polite and I really felt comfortable there. I could really tell they cared for myself and my hair and wanted me feeling and looking fabulous. I plan on going there every time now.
The pedicure was wonderful, relaxing, just what I expected and more. The problem was wait time. I waited for the person I was scheduled with for 30min. She was still with a customer so another stylist was offered. I shouldn't have had to wait that long and a discount or coupon or any little extra offered would have been a good business practice.
Courtney did a great job.
Have been a client of the solon for years. I needed to change my appt. time and they were able to work me in the same day! I appreciated not having to wait a week or more for a new appt. time.
I really appreciate the "low key" atmosphere and the kindness of the staff. Lots to offer but never a sale push, great service and great location.
Libby is amazing! So relaxing and a great haircut.
Libby is a star stylist. I showed her an example of what I wanted and she went above and beyond. I cannot say how great a job she does. The staff is friendly and professional and very attentive to your needs. My appointment ended up going late and even though it was past 9 by the time I was done, I did not feel like the staff rushed to get me out of there. Every experience at Serenity in Ames has always been a pleasure.
Excellent pedicure, staff was wonderful and I really like the massage components of the experience. However, on both occasions that I have had a pedicure at this salon the chairs become very uncomfortable during the last half of the service.
Great as always.
Elisabeth B.wanted to make sure that she had done everything the way that I had wanted. I appreciated that!
Excellent as always!!!
I always have a good experience. People are very attentive, thoughtful, and insightful to my needs. I am always offered a drink and the IPad. I am just sick, however, that Wendy is leaving. She has been the BEST hair sylist I have ever had!