Brown Aveda Institute - Rocky River
91.8% of customers would refer friends and family to us.
I was very impressed by the attention Mona gave me when I made an appointment for a haircut. I not only received a shampoo and condition on my hair, but also a scalp, neck, and arm massage, along with a quick facial and hot towel. I was given much needed attention and loved it!
The service itself was good, i was happy with the color. the small things that i am used to were not done such as: the relaxation "massage" prior to service, he did not show color swatches to ask what color hightlights i wanted, he did not ask as to the size of the hightlights i wanted, when shampooing my hair after i had a tremendous amount of water in my ears, i don't think he took the time to be careful about that. Ernie was nice and did a good color job but the other items i am used to recieving at the school were not there.
I thought it would try a new place to get my nails done, and it just so happened to be less expensive than most other salons since they are students that do the work. I have been to places like this before, so I already knew what I was getting into. It took about 15 min from the time I checked in until the time I was taken back to start. Then, an hour and a half later my mani was done. Not only did it take forever, but the polish was all stringy and goopy -- very unprofessional. Even someone who has been doing this for a while would struggle with what they were provided. Since most of my night was over, I ended up leaving without a pedi and went to a salon the next day to have them done. Lesson learned - you get what you pay for!
Excellent service from stylist and supervisor.
My daughter is in 5th grade. She really liked her haircut!
Holly did an excellent job on my updo... it was perfect for my wedding!
It was excellent !! I would recomend it to many of my friends !
My girl was very nice but my pedicure appt was at 4:3o- I was taken back at 4:50 and didn't finish until 7:00
My stylist on Saturday, May 11th was tenative on completing the haircut and needed much supervision but supervision was excellent. She also needs to be a little more attentive as the oil for scalp massage ended up in my eye, dropped combs, brushes and poked my eye with a clip holding back my hair. But I have a very nice haircut.
I enjoyed my facial very much. The erson who did it was very considerateand thorough. It was wonderful
It's a good value. It takes a little longer than a salon but the discounted rate makes up for that. Very pleased.
They always have the products I'm looking for and are always willing to help!
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