It is always a pleasure to step inside the Brown Aveda Institute in Rocky River! The students are a breath of fresh air and they usually perform great services with an eagerness to please. I would encourage everyone to give this gem of a place a try; although we do not want too many people knowing about this best kept secret...Shhh!
WOW, From the time I arrived until.I was treated like I a Queen!!! I was happy with my cut, and felt like I.was at a hogin a high end spa. BRAVO!!!!
Very happy with my haircut!
Well trained and supervised students.....I have been going to this school for a few years and have yet to be disappointed.
I have been to Aveda several times before and never had this poor of an experience. The student cutting my hair did not know what she was doing and lacked a personality. Not once did she ask what I wanted, use a picture reference, or ask how I liked the service. A cut with layers turned into a trim and no styling in the least. The only time she asked what I wanted was when the instructor came over and required she asked me. Also every time someone came around to ask about my experience the student was present. She also watched as I completed the survey. I've always loved Brown Aveda, but now I will think twice.
I usually have a great experience at the Brown Aveda Salon, but I recently took my daughter for her appointment a cut and color (ombre). Our appointment was for 9:45am and I was told it would take till 3pm. Unfortunately we didn't leave until 6:30pm. The appointment took a total of 8 hours. As this appointment was my second visit (made on the day of my first appointment) I was supposed to receive 25 Belly points which I planned to use towards the haircut, I didn't bring the small square appointment card that was for the 25 Belly points as I was not told I was supposed too. The woman who was handling my transaction insisted that I pay for the haircut even though her associate had received prior approval for the haircut to be free when I had asked about it. (The lady handling my transaction was present at this time and so was very aware.) 1. I am surprised that this woman was so insistent about the haircut. I was not rude or impatient with anyone the entire time I was there as I understand it is a learning institution and it takes longer than normal. 2. The color and cut done for my daughter was done incorrectly, which means I will need to bring her back in to fix it. Most everyone was very pleasant, though I am disappointed overall.
Never had such a great experience in my life!
Seloni Khetarpal for superb! Very caring, professional & gave an excellent service & offered good advise.
I will be coming back to get Seloni's great services again.
Did a wonderful job
Told her to SURPRISE me and she kicked it out of the park
I got my hair ombre'd and I couldn't be happier with how friendly everyone was. The students there are talented.
Another great experience
The student did an excellent job on my hair. I am very happy with the results.
I needed to have my grey hair colored, but it wasn't all throughout my hair. The wrong color was chosen so now I have different colored roots and grey is still showing! I like the cut but the whole process took 6 hrs, for that amount of time I should at least have hair that I like