The overall experience was very good... However, my expectation on certain items were not met... You are more than welcome to call me to better understand why that is...
Our experience was very good. We willonly take our Volvos to Southwest Auto. We know it will be done correctly and quickly. Southwest Auto is the BEST!
AWESOME AS ALWAYS....6 VOLVOS no matter where they are comes back to SWAuto when repairs are needed...
My primary contact was Rick and he was pleasant and knowledgeable about my Mini Cooper S. I'm very pleased with the experience.
My car has had three visits with SWA since December 2013. Finding parts for my 2008 SAAB has been challenging. SWA has made a big effort to locate parts to make repairs. Overall, I've been please. However, one time when I was told that my car was "repaired", I found out once I got home, that the problem still persisted...necessitating the 3rd visit within 2 mos. SWA sent 2 guys to pick it up, keeping me from having to take it in (a 16 mile trip). One criticism however is that one person might tell you one thing, and you might get a different story from someone else (pertaining mostly to completion dates/times/delivery). As for pricing, SWA seems to be within the average, or slightly lower on repairs.
Excellent advice, service, and loaner car availability
Great service, as always! Their loaners are a testament to the work they do. Friendly and professional staff and most important, trustworthy.
personal, professional, honest and always accommodating. I am always confident putting my car in their care.
Southwest has always taken responsibility of their work as if my car was actually theirs. I appreciate their "investment" in my Volvo.
Good knowledgeable people...great and dependable service!
As usual you guys solved my Volvo problem quickly and at a reasonable cost. I can always count on your honesty even though the message may not be the one I want to hear. When I buy another car it will definitely be one you work on. Thanks again for the quick service and the free loaner car.
Jerry at Southwest Auto is the best! He is always friendly, helpful and knowledgeable. Repairs are reasonably priced and done in a timely manner.