With each interaction with the professionals at McCracken, I am more and more convinced that this is my go-to auto shop in the Boston area. Honest, professional and fair.
had my Ford Escape serviced on 1/25/12. requested tune up. rec'd call from Carl informing me that car didn't need tune up but couple of small problems needed to be taken care of.any place else would have taken advantage and just done unneccessary work. this is why my family and I have been going there for over 20 yrs. great job Carl and Jason. Jim Walsh
Excellent and honest work as always. I appreciate the high level of communication in regard to the service and recommendations. Great job. Thanks
As always, the customer service was perfect. I have relied on McCracken for the repair of all my vehicles for a decade and will continue to do so. I trust them implicitly.
As always, very good service and helpful staff
I generally have a good experience with the polite, professional staff at McCracken. I brought a tire in to be patched, came in to pick it up, and asked if they could put it on for me. It didn't occur to me to ask if there was an extra charge for that, it seems like something a garage might do as a courtesy for a regular customer who just had a tire patched. I was surprised to get my bill and see a charge for almost 20 dollars. I didn't complain at the time because I didn't ask, but the more I think about it, the more I realize I shouldn't have to. I was hoping that I was developing a friendly relationship with an auto mechanic shop I could trust, but I felt a little taken advantage of.
My parents used to bring their cars here, and I have been doing the same for many years. They are honest, helpful and very nice people!
I highly recommend McCracken Automotive!
came in to McCracken's for for some routine services and was done quickly and they made some suggestions following manufactures guidelines. Connor Brown was very helpful as was everyone at the shop.
Feeling very comfortable car is safe!!
As always they were courteous, thorough, explain exactly what needs to be done at a fair price. I have been going there for almost 15 years and wouldn't go anywhere else. Roberta of Chestnut Hill
Service was excellent!
The staff are very thorough, and informative on the care that my car needed and gave suggestions and timelines for upcoming needs for my car. The staff did a test drive to make sure they understood a noise concern.