Advanced EyeCare

The staff is wonderful, however, I had a couple of things I wanted to convey to you about this visit:

1) The visit took over 2 hours ? is this normal for a regular follow up yearly exam? I had not planned to be away from my job for this length of time. The technician had a lot of questions that I thought had been answered on a previous visit (med history, etc) and she said the office was transferring to a new database system and had to either re-enter information or update. Your office is usually pretty efficient so this was disappointing.

2) I had not originally intended to come in for an exam as my previous exam was only a year ago. My original call to the office was to re-order a supply of contacts. However, the office staff contacted me and encouraged me to come in for an exam saying that my insurance would cover it anyway. So, I came in and had the exam. Dr. Berry indicated that my Rx had minimally changed. Yet I was charged for another contact lense fitting (not paid by insurance). So, I will incur almost $100 in costs ($15 copay and $73 for contact lense fitting) for a visit that I didn?t even want but was encouraged to do. This is very frustrating to me. It feels to me like your office is making every effort to tack on charges and/or services that are not needed on a yearly basis.

In light of this, I would like to request that the $73 charge for contact lense fitting be eliminated from this visit. I also want to let you know that I am considering switching to a different eyecare specialist, one who will not attempt to add unnecessary charges to my bill. I only want the minimal necessary to maintain good eye health. Thanks for listening.